Peace of mind when you need it
No one wants to have to make a claim, but if the worst does happen, you need the reassurance that your claim will be attended to promptly and with care.
We understand this and have an excellent track record in managing claims efficiently and sensitively, saving you any additional worries at what can sometimes be a stressful time. Here’s what our customers have said…
The speed in which you dealt with my claim and the excellent way your correspondence was written with obvious sympathy was most appreciated and pleases me to know there are people out there that care about the health of others. I am thankful to your company for dealing with the claim so efficiently - Claimant Feb 2009
Just a short note to say how much I appreciate the service provided by your claims specialist. She is at present dealing with an Income claim for my client and good friend. In all my dealings I have found her to be very helpful and extremely pleasant. In talking with my client, she has also expressed her appreciation in talking with someone who cares, at a time of major illness - Adviser March 2009
Thank you very much for keeping me in the picture throughout the assessment process, and for your special efforts to get this claim paid under difficult circumstances. - Adviser May 2009
Thank you for such wonderful service and processing - by far the best claims specialist and team I have dealt with in 24 years as a lawyer - Claimant June 2009
How to make a claim
For Trauma or Superior Health Cover Claims:
- Download and complete the correct claim form below
Trauma Cover claim form
Superior Health Cover claim form
Or contact the AIA New Zealand Claims team on call free 0800 800 242 (option 3) or by e-mail nz.claims@aia.com
- Talk to your Insurance Adviser. He or she will be able to assist you with completing and processing your claim.
- Send your completed form to:
AIA New Zealand
Claims Department
Private Bag 300981
Albany, North Shore City 0752
New Zealand
For all other claims:
Contact the AIA New Zealand Claims team on call free 0800 800 242 (option 3)
For all queries:
If you have any queries regarding your claim, talk to your AIA New Zealand Insurance Adviser or contact the AIA New Zealand Claims team on call free 0800 800 242 (option 3).
Our claims record
Today we ensure more than 80,000 New Zealanders and have paid more than NZ$200 million in claims to date.
For the period December 2007 to November 2008, we paid the following claims:
- Life Cover - $14.1 million
- Trauma Cover - $5.5 million
- Income Protection Cover - approximately $451,000 was paid out on a monthly basis
- Medical Cover - $6.2 million
You can download our Claims Information Brochure for further details and examples of our claims.