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  • Life & Disability
    AIA Living

    Life & Disability

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    For Individuals

    For Business

    • Life Insurance

      Protects your loved ones’ future if you're diagnosed with a terminal illness or die.

    • Trauma Insurance

      Supports you and your family while you or your child navigate a serious illness or injury.

    • Total Permanent Disablement Insurance

      Secures your future if a serious illness or injury leaves you permanently disabled.

    • Income Protection Insurance

      Safeguards your ability to earn if you’re unable to work due to illness or injury.

    • Business & Rural Insurance

      Protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies.

  • Health Insurance
    AIA Health

    Health Insurance

    Having good health is invaluable. Remove the worry around unexpected medical bills, focus on the right treatment when and where you need it, and start your recovery sooner.

    • Private Health

      Takes care of your medical expenses for a range of health conditions and provides faster medical care that suits your needs.

    • Cancer Care

      Specialised insurance that covers costs associated with the diagnosis, treatment and recovery of cancer.

  • Home Loans

    Home Loans

    GO Home Loan - make your house a home.

    • New GO Home Loan Customers

      Find out more about the home loan that works harder for you.

    • Your GO Home Loan

      Learn more about managing your mortgage and how to pay off your GO home loan faster.

    • Working with a registered adviser

      GO Home Loans are available exclusively through our independent network of Advisers.

    • Mortgage Protection

      It’s a good idea to have mortgage protection to protect yourself against all eventualities.

    • GO Home Loan Interest Rates

      A GO Home Loan offers a wide range of competitive mortgage interest rates.

  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA
    • Contact AIA

      We strive to assist you for all your inquiries with high touch customer service.

    • Claims

      Get help with making a claim.

    • FAQs and Forms

      Updating policies, moving house, changing names... our FAQs section has all the answers and forms.

    • My AIA

      Previously called MySovereign - our customer portal

    • Get advice

      If you're interested in talking to an insurance expert, we can put you in touch with an adviser in your area.

    • Earning Airpoints Dollars™

      You can earn Airpoints Dollars™ with AIA New Zealand. Find out more.

    • Investment Products

      The latest Sovereign investment performance information, as well as a list of closed and terminated investment products.

    • Past Insurance Products

      Policy and enhancement information for policy holders of closed AIA and Sovereign policies.

    • All our locations

      Details of all our office locations across New Zealand

    • Vulnerable Customers Support

      A list of some of the services available in New Zealand that offer support, information and help.

    • COVID-19 Support

      Supporting our customers through Covid-19

    • Complaints - AIA

      If you have a complaint, we’ll do our best to resolve the situation.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • What is AIA Vitality

      AIA Vitality’s approach can take you on a journey to better health

    • Our Partners & Rewards

      Learn more about the amazing partners and rewards you'll have access to with AIA Vitality

    • Apple Watch Benefit

      Earn an Apple Watch Series 6 by reaching your weekly physical activity targets

    • Content Hub

      Your go to for science-backed, health and wellbeing inspiration and advice.

    • Already a member? Login

      Check your AIA Vitality points status and get access to the tools you need to help improve your health

  • Content Hub

    Content Hub

    Our Content Hub is brought to you by AIA Vitality, the science-backed program that helps you learn more about your health, offers ways to improve it and motivates you with rewards along the way.

    • Move Well

      Finding your further when it comes to exercise and fitness.

    • Think Well

      Tools and information to help cultivate a healthy frame of mind.

    • Eat Well

      Caring for your body with food that makes you feel good.

    • Plan Well

      Improving financial literacy, because a good tomorrow starts today.

  • Search
  • Contact Us
    • Chat with us

      Available Mon-Fri, 8am to 6pm

    • Call Us

      0800 500 108 on Mon-Fri, 8am to 6pm

    • Send us a message

      via our online contact form

    • Talk to an adviser

      Get free expert insurance advice

    • Apply Online

      via our trusted partner, KiwiCover

    • Log in to MyAIA

      (Previously called MySovereign)

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  • Supporting People

    THE RIGHT PEOPLE

    • Human Resources Policies & Data
    • Our Professional Development
    • Our Health & Safety

    Human Resources Policies & Data

    Our dream to champion New Zealand to be the healthiest and best protected nation in the world is supported by our employees and partners. Guided by our Operating Philosophy of “Doing the Right Thing, in the Right Way, with the Right People... the Right Results will come”, we focus on recruiting, developing and retaining capable, engaged and high-performing employees who can continuously learn and grow while delivering their best work.

    Diversity and Equal Opportunity

    Recognizing and Rewarding Our People 

    Our total rewards policies and programmes play an important role in supporting the execution of AIA’s strategy and the delivery of AIA’s performance. Using a combination of market competitive financial and non-financial rewards, our policies and programmes are designed to attract, engage and retain high-calibre employees and motivate them to help AIA execute its short and long-term business goals.


    Diversity and Inclusion 

    Key to AIA NZ’s people strategy is our focus on diversity and inclusion, and we work hard to continue to build a workplace where “you can be you”. Diverse perspectives and an inclusive environment promote innovation, better decision making, adaptability and problem solving, all of which enhance our role in driving economic and social development across New Zealand and make AIA NZ a great place to work.

    We are proud to be able to attract employees from a diverse range of backgrounds and experiences and we appreciate how this benefits our organisation, customers and community. We’re proud to be an employer of choice for women, with 60 per cent of our workforce being women. This number is mirrored at leadership level with 60 per cent of Executive and 43 per cent of Board (67 per cent non-Executives Board members) roles being held by women, including our Chairperson.

    We are multi-generational; 63 per cent of our employees are Millennials and Gen-Z. Our workforce is made up of 33 different ethnicities and represents a wide range of cultural and religious perspectives. We recognise the importance of understanding the different needs when shaping our policies and practices, and we strive to ensure that we create an inclusive workplace for all. AIA are proud to hold the Gender Tick and the Rainbow Tick.

    Gender Tick logo
    Rainbow Tick Logo
    Diversity and Equal Opportunity

    *A new HR system implementation has resulted in limited ethnicity data being available at time of reporting. AIA are working toward reporting more comprehensively on ethnicity in the 2020 ESG Report.

    PROFESSIONAL DEVELOPMENT

    Development of our employees is a key strategic priority across the AIA Group. We foster a learning culture that supports the development of our people’s key capabilities. We believe that this will both help them succeed in their current roles and provide a platform for meaningful, long-term careers with AIA.

    We practise a holistic approach to learning and development, whereby knowledge and skills are accumulated from on-the-job experiences, collaborative projects, classroom and digital learning, supported by activities such as mentoring and coaching.

    In 2019, AIA introduced a new Group-wide human resources information system which enables our New Zealand employees to utilise a new digital learning platform. This platform includes LinkedIn Learning which is used alongside internally developed digital learning materials to support classroom and on-the-job learning.

    All of our people have access to a range of learning opportunities, designed to both develop our people and strengthen AIA’s culture and values. AIA’s three core leadership essentials of Clarity, Courage and Humanity, are further defined by six key personas; Inspiring Leader, Forward-Thinking Entrepreneur, Collaborative Challenger, Determined Business Driver, Caring Mentor and Curious Learner. Each persona has a set of associated behaviours that are at the core of how our people learn, develop and succeed at AIA.

    Leadership Essentials

    Health & Safety

    Our benefits and wellbeing initiatives work together to help our employees and their families live Healthier, Longer, Better Lives.

    In 2019 we launched AIA Vitality to our employees with free memberships, a wearable fitness device and a series of free health checks and programmes to encourage them on their health and wellbeing journey with AIA Vitality. We also provided free nutrition workshops and one on one consultations with a dietician, yoga classes, sleep advice, medical checks, mole mapping and skin checks, flu vaccinations, meditation workshops, and exercise classes and team challenges. We encourage employees to stay active, understand their health profile and take steps to safeguard and improve their overall wellbeing.


    Recharge days

    Recharge Days

    We recognise that our corporate environment can be fast paced and at times demanding so every employee is provided with one “recharge day” per quarter, in addition to annual and sick leave. This leave cannot be accumulated with the intent being that it gives our team members a short break at a semi-regular cadence, to recharge and do something that is meaningful to them. We also enable a flexible work environment with options for formal and informal flexibility. 


    About AIA
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    AIA ESG
    ESG 2019

    AIA ESG Report

    Contact Us

    0800 500 108

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    Mon-Fri 8am - 6pm

    AIA New Zealand Limited
    AIA House, 74 Taharoto Road, 
    Takapuna, Auckland 0622
    New Zealand

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    CONTACT US

    0800 500 108

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    Mon - Fri 8am to 6pm
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