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No claim will be payable for any claim event (i.e. the death, illness, injury, condition, or redundancy that you are claiming for under your policy) that occurs during the suspension period.

However, you are covered for any claim events that first occur after your cover is re-instated if you meet the criteria for a claim payment under your policy.

AIA Vitality memberships

If you have an AIA Vitality membership and request the Suspension of Premium Benefit your AIA Vitality membership and any applicable fees will be automatically suspended until your policy is re-instated.

Please note that your AIA Vitality membership is reset to Bronze status after 30 days and your points will be reset to zero.

Some case studies:

Life cover customer

A customer holding life cover is diagnosed with terminal cancer during the suspension period. Once cover is reinstated, a terminal illness claim is not payable but a death claim would be payable, i.e. the terminal illness claim event arose during the suspension period but the death claim event arose after reinstatement.

Income protection customer

A customer holding income protection cover is diagnosed with cancer during the suspension period. If the customer met the criteria for an IP claim during the suspension period and was not working ordinary (i.e. pre-disability) hours when the cover was reinstated, there is no claim. However, if a customer was working ordinary hours when cover was reinstated and subsequently suffers a recurrence of the cancer, we will consider the IP claim. In this case, the claim event is Total Disability or Partial Disability.

Trauma insurance customer

Scenario A 

If a customer holding trauma cover is diagnosed with a carcinoma in situ during the suspension period, there is no claim under the Carcinoma-in-Situ or Early Cancer Upgrade Benefit. If the cancer subsequently metastasises after cover is reinstated, a claim could be payable under the Malignant Tumours benefit if the customer first meets this definition after reinstatement.

Scenario B 

A customer holding trauma cover has a biopsy during the suspension period. After cover is reinstated the customer receives a histology report confirming a diagnosis of Carcinoma-in-Situ. A claim could be payable under the Carcinoma-in-Situ benefit if the customer is meeting this definition for the first time.

In addition to our premium suspension options, you can retain your cover for up to three months without paying premiums by following AIA’s standard arrears management process

If you wish to retain your cover but are unable to afford your insurance premiums, you can miss up to two months on AIA Real and older AIA products and up to three months on AIA Living, ex-Sovereign and ASB products without your policy lapsing.

At the end of the period (two months on AIA Real and older AIA products and up to three months on AIA Living, Sovereign and ASB products), you can either pay all outstanding arrears and your policy will continue or you can contact AIA and we will work with you on a flexible repayment plan. Alternatively, at the end of the period, you can suspend your cover for up to twelve months in line with our Premium Suspension Benefit and organise a repayment plan for the missed premiums at the end of the premium suspension period. 

If you do not contact AIA at the end of the period to arrange either a repayment plan or the Premium Suspension Benefit, your policy will lapse. 

If your policy lapses due to non-payment of premiums and you wish to reinstate it, the following requirements apply:

• 0-30 days
  • Full payment of arrears
• 31-90 days
  • Full payment of arrears
  • Declaration of Continued Good Health form for each life assured.  This could result in Terms or Loadings being placed onto the policy after underwriting has been completed.
• 91 days to 1 year - a new policy will be issued with new rates and be subject to terms and conditions
  • AIA Living Application form required and benefits will be fully underwritten.  This could result in terms and loadings being placed onto the policy after underwriting has been completed
  • Replacement Policy Advice Form
  • Quote using current rates