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  • Life & Disability
    AIA Living

    Life & Disability

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    For Individuals

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    • Life Insurance

      Protects your loved ones’ future if you're diagnosed with a terminal illness or die.

    • Trauma Insurance

      Supports you and your family while you or your child navigate a serious illness or injury.

    • Total Permanent Disablement Insurance

      Secures your future if a serious illness or injury leaves you permanently disabled.

    • Income Protection Insurance

      Safeguards your ability to earn if you’re unable to work due to illness or injury.

    • Business & Rural Insurance

      Protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies.

  • Health Insurance
    AIA Health

    Health Insurance

    Having good health is invaluable. Remove the worry around unexpected medical bills, focus on the right treatment when and where you need it, and start your recovery sooner.

    • Private Health

      Takes care of your medical expenses for a range of health conditions and provides faster medical care that suits your needs.

    • Cancer Care

      Specialised health insurance that helps cover costs for cancer diagnosis, treatment, and recovery.

  • Starter Plans

    AIA Starter Plans

    Simple plans you can buy online today

    • AIA Starter Plans

      Simple plans you can buy online today

    • Why choose Starter

      Learn more about our Starter Plan insurance cover and AIA Vitality Starter

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      Entry level membership automatically included with all AIA Starter Plans.

    • Manage my plan

      Helpful tips on how best to manage your AIA Starter Plan

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  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • What is AIA Vitality

      AIA Vitality’s approach can take you on a journey to better health

    • Our Partners & Rewards

      Learn more about the amazing partners and rewards you'll have access to with AIA Vitality

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      Earn an Apple Watch Series 7 by reaching your weekly physical activity targets

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      Your go to for science-backed, health and wellbeing inspiration and advice.

    • Already a member? Login

      Check your AIA Vitality points status and get access to the tools you need to help improve your health

  • Content Hub

    Content Hub

    Our Content Hub is brought to you by AIA Vitality, the science-backed programme that helps you learn more about your health, offers ways to improve it and motivates you with rewards along the way.

    • Move Well

      Finding your further when it comes to exercise and fitness.

    • Think Well

      Tools and information to help cultivate a healthy frame of mind.

    • Eat Well

      Caring for your body with food that makes you feel good.

    • Plan Well

      Planning for tomorrow matters, because a good tomorrow starts today.

    • Better Lives with AIA Vitality

      Real stories about how AIA Vitality has changed lives and why small steps matter.

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      0800 500 108 on Mon-Fri, 8am to 6pm

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COVID-19 Update
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  • Our Service and Support

    COVID-19 Update


    We want to make a difference in people’s lives and whole heartedly appreciate the true moment of truth is at claims time. It’s essential we demonstrate you can trust us to support you during these unprecedented times facing our nation.

    Our Claims Process

    • Business as usual - We have over 80 claims specialists working from home to review and respond to your claims. This means you will receive the same superior service as before.
    • Working with you - We are focussed on handling each claim with care and speed.  Wherever we can avoid impractical paperwork we will be.
    • For customers protected under our health cover we will pay for e-consultations (phone/video) for specialist appointments.
    • We have our online health claims form, this is the most efficient way of submitting your claim. Once you hit submit it goes direct to our claim system for us to action.

    Our People

    • We have an experienced claims team and we are dedicated to reviewing every claim made so that we can deliver a quick outcome for our customers.

    • We work with New Zealand’s most respected medical professionals who will conduct consultations with you where and when it’s easiest for you – by way of phone or video call. We are making sure we continue to find innovative ways to look after our customers. AIA are already completing video conferences between specialists and customers on Income Protection claims as part of rehabilitation process with great feedback.

    Supporting you through financial hardship

    We recognise that the current situation is creating significant financial hardship for some of our customers and we have put together the following premium relief options to support you.

    Find out more

    Our service to you

    Servicing and supporting you is our absolute priority. At this time we are experiencing an increased volume of calls through to our Contact Centre and Claims team. As well as talking to your financial adviser you could use one of our online options to contact us or find out more:

    • Log in to MyAIA to view your policy information
    • Contact an AIA Customer Service Consultant on Live Chat
    • Send us a message on Facebook
    • Contact your financial adviser

    For more information on:

    Our Business

    Our Products

    Our Industry

    Contact Us

    0800 500 108

    Mon-Fri 8:30am - 5pm

    Live chat

    Mon-Fri 8am - 6pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    0800 500 108

    Mon-Fri 8:30am - 5pm

    Live chat
    Mon - Fri 8am to 6pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
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