Our Service and Support

We want to make a difference in people’s lives and whole heartedly appreciate the true moment of truth is at claims time. It’s essential we demonstrate you can trust us to support you during these unprecedented times facing our nation.

• Business as usual - We have over 80 claims specialists working from home to review and respond to your claims. This means you will receive the same superior service as before.
• Working with you - We are focussed on handling each claim with care and speed.  Wherever we can avoid impractical paperwork we will be.
• For customers protected under our health cover we will pay for e-consultations (phone/video) for specialist appointments.
• We have our online health claims form, this is the most efficient way of submitting your claim. Once you hit submit it goes direct to our claim system for us to action.