AIA MyCare, powered by Teladoc is a virtual care service offered in addition to your insurance, providing you and you immediate family* with medical support when you need it most. MyCare is available if you or your eligible dependents are unsure about a diagnosis or need assistance in selecting treatment, are dealing with an existing condition, require mental health support, or have general medical questions.
To register or log in to the MyCare member portal please visit www.aiamycare-teladoc.com
From the first contact, our clinical team will guide you through the process
Initiate
Contact us by web or phone.
Speak with us
Our clinical team will identify how we can best assist and then provide guidance and support throughout the journey.
Mental Health Navigator
A quick and easy review of your mental health via Telehealth by a team of leading New Zealand registered experts – with ongoing support from a mental health nurse.
Expert Medical Opinion
An in-depth second medical opinion of any physical condition by leading global experts to help you better understand your diagnosis and treatment options.
Ask a GP
Ask a New Zealand GP your general medical questions online.
Wellbeing Consult
Use a video consultation to discuss your general wellbeing with one of our network's qualified fitness and/or nutrition professionals to help you on your road to a healthier, longer, better life.
*Immediate family includes your partner, whether spouse, civil or de facto, any children, and parents (including in-law's).
Copyright © 2025, AIA New Limited, trading as AIA New Zealand (Company Registration No: 583021), and its affiliates and subsidiaries. All rights reserved.