We collect information from you in a number of ways when you request or use our products or services. For example, you might provide us with information:
- at application or claim time;
- when you subscribe to any AIA newsletter;
- when you participate in AIA Vitality, surveys, competitions or promotions; or
- when you contact us (over the phone, through email, social media or letter), or visit our website.
We generally record inbound and outbound telephone calls for operational purposes such as complaint handling and reporting, quality assurance, and staff training.
The information we collect from you may include your name and contact details (e.g. email address, phone number and address), social media profile, identifying information (e.g. date of birth, driver’s licence, passport, birth certificate), residency, AIA Vitality membership and other details such as gender and marital status, financial information (e.g. income, superannuation, tax), lifestyle and health/medical information, family and beneficiary information, and insurance claims information.
We also use systems provided by third parties to monitor search behaviour, measure traffic flows and or help us advertise our products. These systems include Google Analytics, Google Ads, Adobe Experience Cloud and Hotjar.
Information regarding your usage of our website is collected to help us improve and offer the services you need each time you visit and to improve our services generally. We may also use this information to improve our advertising and marketing of related products and services.
Our website may contain links to non-AIA websites. Whilst such links are provided for your convenience, you should be aware that the privacy practices and reliability of the information published on the linked websites might not be the same as ours.