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  • AIA Insurance

    Our insurance products

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    For Individuals

    For Business

    • Life Insurance

      Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.

    • Health Insurance

      Explore our health insurance options; choose private health cover or specialised cancer insurance.

    • Trauma Insurance

      Financial support if you or your child become seriously ill or injured.

    • Total Permanent Disablement Insurance

      Provides a lump sum payment if you become permanently disabled and are unable to work due to accident or injury.

    • Income Protection Insurance

      Monthly payment to replace a portion of your income if you are unable to work due to sickness or injury.

    • AIA Starter Plans

      Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

    • Business Insurance

      Protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies.

    • Rural Insurance

      Financial support if a key person of your farm becomes seriously ill, injured or passes away.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • What is AIA Vitality

      AIA Vitality’s approach can take you on a journey to better health

    • Apple Watch Benefit

      Earn an Apple Watch Series 9 by reaching your weekly physical activity targets

    • Our Partners & Rewards

      Learn more about the amazing partners and rewards you'll have access to with AIA Vitality

    • Content Hub

      Your go to for science-backed, health and wellbeing inspiration and advice.

    • Already a member? Login

      Check your AIA Vitality points status and get access to the tools you need to help improve your health

    • AIA Vitality Starter

      Entry level membership automatically included with all AIA Starter Plans.

  • Make a Claim

    Make a Claim

    • Health Claims

      Make a health insurance claim.

    • Life, Disability, & Critical Conditions (Trauma) Claims

      Make a Life, Disability, or Critical Conditions (Trauma) Claim.

  • About AIA

    About AIA

    AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.

    AIA New Zealand
    • Our Leadership Team

      Get to know our Board of Directors and Executive Team

    • Careers

      Explore opportunities to work at AIA

    • Media Centre

      The latest news from AIA New Zealand

    • AIA Thrive

      AIA Thrive is a network of qualified, experienced advisers helping New Zealanders plan well, so they can live well.

    • Sustainability

      AIA NZ is committed helping build a healthier, cleaner and more sustainable Aotearoa NZ.

    • Code of Conduct​ & Procedures

      AIA is committed to continuously improving conduct, culture and customer outcomes.

    • All our locations

      Details of all our office locations across New Zealand

    • Becoming an Adviser with AIA New Zealand

      All you need to know about applying to distribute our products.

  • Help & Support

    Help & Support

    We're here to help! Check out our quick links and digital tools. Still have a question? Get in touch via Live Chat.

    Contact AIA

    Quick Links

    Understanding your policy

    Other useful information

    • My AIA

      View, claim and update your insurance with MyAIA.

    • Update your contact details

      Use this form to update your phone number, email and postal address if you don’t have access to MyAIA.

    • Contact AIA

      Have a question? We’re here to help. Phone, send us a message, or Live Chat during business hours.

    • Frequently asked questions

      Updating policies, moving house, changing names, Covid-19 support... our FAQs section has all the answers and forms.

    • Product Enhancements and Policy Wordings

      Product enhancements and policy wordings for current and closed AIA or Sovereign policies.

    • Consumers Price Index (CPI)

      Find out more about CPI indexation and how it may affect your insurance cover.

    • Vulnerable Customers Support

      A list of some of the services available in New Zealand that offer support, information and help.

    • Investment Products

      The latest AIA investment performance information, as well as a list of closed and terminated investment products.

    • Complaints

      If you have a complaint, we’ll do our best to resolve the situation.

  • Search
  • Contact Us
    • Chat with us

      Available Mon-Fri, 8am to 6pm

    • Call Us

      0800 500 108 on Mon-Fri, 8am to 6pm

    • Send us a message

      via our online contact form

    • Talk to an adviser

      Get free expert insurance advice

    • Log in to MyAIA

      View, claim and update your insurance

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  • Welcome to MyAIA

    Welcome to MyAIA

    View, claim and update your insurance with MyAIA.​​

    Manage your insurance anytime with MyAIA

    My policies

    My policies

    View your policy information
    My claims

    My claims

    Submit and manage your claims
    My adviser

    My adviser

    Find your advisers details

    My profile

    My profile

    View and update your personal details

    OR

    AIA Real Insurance or ASB Customers

    We care about your experience and are continually working to enhance MyAIA. Currently, customers with AIA Real and ASB policies are not able to use MyAIA, however you can get in touch with us or your adviser using the contact options below.

    Get in touch

    Chat with us

    Mon-Fri 8am-6pm

    Call us

    Call our hotline at:

    0800 500 108

    (or +64 9 487 9963 from overseas)
    Mon-Fri 8am-6pm

    Update your contact details

    Use this form for updating your customer phone number, email and postal address.

    Contact Us

    Live Chat

    Mon-Fri 8am - 6pm

    0800 500 108

    Mon-Fri 8am - 6pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    Live Chat

    Mon-Fri 8am - 6pm

    0800 500 108

    Mon - Fri 8am to 6pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    View all contact options
    Company
    About AIA New Zealand
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    Visit AIA.com to learn more about AIA Group.
    Quick Links
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    Get Advice

    Company
    About AIA New Zealand
    Careers
    News and Press
    Anti-bribery and corruption
    Our Financial Strength
    Environmental Social Governance
    Rainbow Tick Gender Tick
    Toitū carbonreduce certified
    Visit AIA.com to learn more about AIA Group.
    Quick links

    AIA Vitality

    Airpoints™

    Home Loans: GO Online login

    MyAIA login

    Investment Products

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    Make a Claim

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    Our products

    Life Insurance

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    GO Home Loans

    Get Advice


    Copyright © 2023, AIA New Zealand Limited (Company Registration No: 352806), and its affiliates and subsidiaries. All rights reserved.
    Terms of Use | Privacy Statement | Cookie Policy | Duty of Disclosure
    Thank you

    Thanks for getting in touch.

    You can expect a response from us within the next 5 - 7 business days depending on the type of query.

    If you need to hear from us sooner, here are some alternative ways you can contact us or find what you're looking for:

    • Contact an AIA Customer Service Consultant on Live Chat, or
    • Call us on 0800 500 108 (or +64 9 487 9963 if calling from overseas).
      The team is available from 8am to 6pm Monday to Friday.
    • For a quick way to confirm your cover, you may be eligible to use MyAIA to view a summary of your policy.