For Individuals

For Business

• Life Insurance

  Lump sum payment if you were to pass away or are diagnosed with a terminal illness.

• Health Insurance

  Choose from private health insurance or specialised cancer insurance.

• Trauma Insurance

  Financial support if you or your child become seriously ill or injured.

• Total Permanent Disablement

  Lump sum payment if you become permanently disabled and are unable to work.

• Income Protection Insurance

  Provides financial support if you can't work due to an accident or illness.

• AIA Starter Plans

  Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

• Specified Accidental Injury Cover

  Lump sum payment if you have an accident and suffer one of the covered injuries.

• Business Insurance

  Protection for business owners if a key person becomes seriously ill, is injured, or dies.

• Corporate Solutions

  Providing cost effective and comprehensive corporate group insurance for your employees.

• Rural Insurance

  Financial support if a key person of your farm becomes seriously ill, injured or passes away.

• AIA Vitality Simulator

  An interactive tool to help you calculate the benefits and rewards of AIA Vitality.

• AIA Vitality Premium Flex Explained

  Learn how you can save on insurance with AIA Vitality.

• How to earn points

  Start earning points for getting to know and improve your health today!

• Benefits & Rewards

  Learn more about the amazing benefits, discounts and rewards you'll have access to with AIA Vitality.

• Physical activity points explained

  Learn how you can earn up to 15,000 points and $260 a year in Active Rewards.

• Sprint to Silver

  Find out how you can earn 25 Airpoints Dollars or $25 Woolworths vouchers.

• Content Hub

  Your go to for science-backed health and wellbeing inspiration and advice.

• AIA Vitality Starter

  Entry level membership automatically included with all AIA Starter Plans.

• Health insurance claims

  Make a health insurance claim.

• Life insurance claims

  Make a life insurance claim.

• Income protection insurance claims

  Make an income protection or mortgage and income protection insurance claim.

• Trauma insurance claims

  Make a Critical Illness, Critical Conditions, Progressive Care, Living Assurance or other trauma insurance claim.

• AIA CLAIMS 360 CARE

  A personalised end to end claims experience when support matters the most.

• Corporate Solutions - Making a Claim

  Get help with making a claim.

• Our Leadership Team

  Get to know our Board of Directors and Executive Team

• Careers

  Explore opportunities to work at AIA

• Media Centre

  The latest news from AIA New Zealand

• AIA Thrive

  AIA Thrive is a network of qualified, experienced advisers helping New Zealanders plan well, so they can live well.

• Sustainability

  AIA NZ is committed helping build a healthier, cleaner and more sustainable Aotearoa NZ.

• Charity Partners

  Committed to making a difference in New Zealand with our AIA Vitality Charity partners.

• Becoming an Adviser with AIA New Zealand

  All you need to know about applying to distribute our products.

• Code of Conduct​ & Procedures

  AIA is committed to continuously improving conduct, culture and customer outcomes.

Quick Links

Understanding your policy

Other useful information

• My AIA

  View, claim and update your insurance with MyAIA.

• Update your contact details

  Use this form to update your phone number, email and postal address if you don’t have access to MyAIA.

• Contact AIA

  Have a question? We’re here to help. Phone, send us a message, or Live Chat during business hours.

• Frequently asked questions

  Updating policies, moving house, changing names, Covid-19 support... our FAQs section has all the answers and forms.

• Product Updates and Policy Wordings

  Product updates, enhancements and policy wordings for current and closed AIA or Sovereign policies.

• Consumers Price Index (CPI)

  Find out more about CPI indexation and how it may affect your insurance cover.

• NEW TO NEW ZEALAND

  Helpful advice if you have recently arrived, or are considering moving to New Zealand.

• Vulnerable Customers Support

  A list of some of the services available in New Zealand that offer support, information and help.

• Investment Products

  The latest AIA investment performance information, as well as a list of closed and terminated investment products.

• Complaints

  If you have a complaint, we’ll do our best to resolve the situation.