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  • AIA Insurance

    Our insurance products

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

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    For Individuals

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    • Life Insurance

      Lump sum payment if you were to pass away or are diagnosed with a terminal illness.

    • Health Insurance

      Choose from private health insurance or specialised cancer insurance.

    • Trauma Insurance

      Financial support if you or your child become seriously ill or injured.

    • Total Permanent Disablement

      Lump sum payment if you become permanently disabled and are unable to work.

    • Income Protection Insurance

      Income protection insurance provides financial support if you can't work due to an accident or illness.

    • AIA Starter Plans

      Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

    • Specified Accidental Injury Cover

      Lump sum payment if you have an accident and suffer one of the covered injuries.

    • Business Insurance

      Protection for business owners if a key person becomes seriously ill, is injured, or dies.

    • Corporate Solutions

      Providing cost effective and comprehensive corporate group insurance for your employees.

    • Rural Insurance

      Financial support if a key person of your farm becomes seriously ill, injured or passes away.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • AIA Vitality Simulator

      An interactive tool to help you calculate the benefits and rewards of AIA Vitality.

    • AIA Vitality Premium Flex Explained

      Learn how you can save on insurance with AIA Vitality.

    • How to earn points

      Start earning points for getting to know and improve your health today!

    • Benefits & Rewards

      Learn more about the amazing benefits, discounts and rewards you'll have access to with AIA Vitality.

    • Physical activity points explained

      Learn how you can earn up to 15,000 points and $260 a year in Active Rewards.

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      Find out how you can earn 25 Airpoints Dollars or $25 Woolworths vouchers.

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      Your go to for science-backed health and wellbeing inspiration and advice.

    • AIA Vitality Starter

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      A personalised end to end claims experience when support matters the most.

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      Get help with making a claim.

  • About AIA

    About AIA

    AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.

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  • A nurse home visit

    AIA Claims 360 Care

    A personalised end to end claims experience when support matters the most.

    What is 360 Care and how can it support you?

    Having an illness or injury that stops you from working can be difficult for you, and your loved ones. We understand that getting your claim paid quickly is just the beginning, and you may need additional support to be able to return to wellness, work and life.

    • AIA 360 Care is a personalised end to end claims experience that provides support, guidance and rehabilitation when you need it the most.

      AIA 360 Care is a personalised end to end claims experience that provides support, guidance and rehabilitation when you need it the most.

    • The programme is currently available to eligible income protection insurance claim customers free of charge.

      The programme is currently available to eligible income protection insurance claim customers free of charge.

    • It includes a Post Care Recovery programme to support you once you are back in the workplace.

      It includes a Post Care Recovery programme to support you once you are back in the workplace.

    Did you know

    In 2024, we completed 366 home visits and paid out $1.38m in rehabilitation support.

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    What kind of support and guidance will I receive?

    You will be provided with a dedicated, experienced Case Manager who will make sure your claims experience is tailored for you and your family’s needs so you can focus on your recovery. Your Case Manager is your personal point of contact, who will go the extra mile to provide you with:

    • Support and guidance throughout your claims journey
    • Answer any initial questions about your policy
    • Guide you through any claims information that you need to provide
    • Establish whether any medical reports are required
    • Facilitate your rehabilitation programme/return to work programmes on your behalf


    Your Case Manager can meet with you at home, via video conference or over the phone, whichever way is easier.


    What are the services I can use to transition back to work?

    When returning to work, there are also many services that we may use to make the transition as simple as possible; including:

    • Graded exercise programmes
    • Wellness programmes
    • Business coaching
    • Gradual return to work programmes
    • Career advice and redirection


    If you are unable to return to your usual job, your Case Manager can also help you to identify alternate occupations.


    What is included in the Post Care Recovery Programme?

    As part of 360 Care, we offer a Post Care Recovery programme to support you once you have transitioned back to work. After completing a successful rehabilitation programme, your Case Manager will work with you to design a Post Care Recovery programme that helps you continue your recovery while in the workplace, should you need to.

    Three months after you have started back at work, we’ll be in touch to assess your recovery progress and identify any further support you need. The sooner you get back to work and your normal life, the better it is for your health and wellbeing.



    More about AIA Claims 360

    FAQs

    View frequently asked questions about AIA’s Claims 360 Care experience

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    How do I know if I am eligible?

    If you have lodged a income protection claim successful you could be eligible. Find out by contacting your claims specialist / Case Manager.


    If I have returned to work, but my health is not recovered 100%, do I get more support?

    We will check in on you post three months after you are back to work, and identify further support you may need. This could include therapy sessions, gym access, support from an Occupational Therapist or other relevant health providers. The sooner you get back to work and your normal life, the better it is for your health and wellbeing.


    How do I access the programme?

    You can contact your Case Manager to discuss your eligibility and how to access this programme. 


     

     

    Contact Us

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon-Fri 8:30am - 5:30pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon - Fri 8:30am - 5:30pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    View all contact options
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