Support where it matters

We ensure AIA is prepared. Our risk management, effective auditing and control measures play a key role in ensuring industry compliance with regulatory and group standards. Our work also helps AIA achieve an international standard of corporate governance.

We like to be at the cutting edge of technology. By delivering agile and innovative tech solutions, we use our expertise and technical skills to help support the company’s strategic plan. However, we also provide a range of invaluable IT support services to our employees and distribution partners. 

We’re the face of the company, providing a range of services to our customers and distribution partners. We assess and process new applications, manage existing policies, and handle queries. When it counts, we are there, actively managing claims to get the right outcome for everyone.

We are great thinkers and designers. We manage AIA's products and the AIA Vitality programme. We’re in charge of product design, enhancements, and pricing to ensure that our products continue to meet customer needs and remain financially sustainable. Plus, we take care of business insights and provide analytics.

We look at the big picture. Our team is responsible for development and implementation of a wide range of initiatives to drive and promote AIA NZ.  We focus on brand, corporate social responsibility, events, internal and external communications, government relations, company strategy and project management office (PMO).

We are the champions of doing the right thing. We work closely with the business and Group Office to provide accurate, commercial and timely legal services in support of business objectives, and to identify, minimise and manage risk. Plus, we monitor, assess, and keep the business informed about the impact of any key regulatory developments and engagement.