AIA Careers

We're the face of the company, providing a range of services to our customers and distribution partners. We assess and process new applications, manage existing policies, and handle queries. When it counts, we are there, actively managing claims to get the right outcome for everyone. Our team is also responsible for our AIA Vitality programme, and promoting AIA NZ through our brand, sponsorships and brand partnerships.

Customers are at the heart of everything that we do. It's a great place to build a career. Connect to our purpose of creating a healthier Aotearoa.

We make sure that all our partners can get what they need when they need it. Using our distribution channels, we deliver on AIA’s promise of faster, quality outcomes with superior and sustainable sales performances. We even support our advisers with regulatory requirements. Our marketing team also helps promote AIA through our marketing communications and campaigns.

We are the numbers people. We look after AIA’s financial health and interests through effective, timely and accurate financial management. We’re responsible for external reporting, like statutory and regulatory filings with insightful analysis that supports and drives the business forward. We also drive the organisation’s strategy and ensure we’re managing our policies properly, while maintaining reserves, reinsurance, and capital to take care of our customers when they need us.

We are the champions of doing the right thing. We work closely with the business and Group Office to provide accurate, commercial, and timely legal services in support of business objectives, and to identify, minimise and manage risk. Plus, we monitor, assess, and keep the business informed about the impact of any key regulatory developments and engagement. 

We care for our people and support them to thrive. Our job is to attract, develop and retain the best team. We do workforce planning, foster a great culture, generate employee engagement, run performance management, and help build capability with rewards and recognition. Our team is also responsible for promoting our brand and protecting our reputation through communications, events, and government relations.

We are great thinkers and designers. We manage AIA's products and investments. We’re in charge of product design, enhancements, and pricing to ensure that our products continue to meet customer needs and remain financially sustainable.

We ensure AIA is prepared. Our risk management and control measures play a key role in ensuring industry compliance with regulatory and group standards. Our work also helps AIA achieve an international standard of corporate governance.

We like to be at the cutting edge of technology. By delivering agile and innovative tech solutions, we use our expertise and technical skills to help support the company’s strategic plan. We also provide a range of invaluable IT support services to our employees and distribution partners.