Code of Conduct & Procedures

Code of Conduct

Our AIA Group Code of Conduct provides clear guidance on how to conduct business at all times and applies to all AIA officers and employees.
 

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Anti-bribery and Corruption

Our customers place a high degree of trust in our business, and in our ability to provide protection and financial security to millions across the region. We take pride in our reputation of being a reliable and trustworthy brand, and continue to act with integrity throughout our operations.
 

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Speaking Up

At AIA, we place great importance on fostering a culture that encourages people to speak up about issues or conduct that concerns them. This could be anything from serious misconduct to noticing something which just doesn't feel quite right.
 

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Cookie Policy

AIA New Zealand Limited and its subsidiaries ("AIA", "we", "us" and "our") operate this website. This website uses cookies and other tools to help distinguish you from other users of the website. This helps us to provide you with a good experience when you use the website and also allows us to improve the website. By continuing to use the website, you are agreeing to us placing cookies on your computer.
 

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Privacy Statement

We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That's why protecting your information and being clear about what we do with it is a vital part of our relationship with you.

Our Privacy Statement outlines how we do this, in accordance with the Privacy Act 2020 and Health Information Privacy Code 2020. 
 

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Whistle Blower Protection Policy

AIA provides channels for all of our stakeholders, including employees, customers, and suppliers, to raise concerns about any violation of the Code or other behaviour that falls short of the high standards demanded by the Group. To that end AIA maintains a comprehensive Whistle-blower Programme designed to handle reports of misconduct and inappropriate behaviour with multiple reporting channels, including a 24-hour, multi-lingual third-party administered compliance hotline which permits complete anonymity.
 

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Financial Services Council Code of Conduct

As a member of the Financial Services Council (FSC), AIA is committed to continuously improving conduct, culture and customer outcomes for the benefit of all New Zealanders. The FSC’s Code of Conduct promotes good conduct and a strong customer-focused culture, bringing self-regulation to the industry through an independent disciplinary committee which assesses all potentially material breaches by members.
 

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