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  • Life & Disability
    AIA Living

    Life & Disability

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    For Individuals

    For Business

    • Life Insurance

      Protects your loved ones’ future if you're diagnosed with a terminal illness or die.

    • Trauma Insurance

      Supports you and your family while you or your child navigate a serious illness or injury.

    • Total Permanent Disablement Insurance

      Secures your future if a serious illness or injury leaves you permanently disabled.

    • Income Protection Insurance

      Safeguards your ability to earn if you’re unable to work due to illness or injury.

    • Business & Rural Insurance

      Protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies.

  • Health Insurance
    AIA Health

    Health Insurance

    Having good health is invaluable. Remove the worry around unexpected medical bills, focus on the right treatment when and where you need it, and start your recovery sooner.

    • Private Health

      Takes care of your medical expenses for a range of health conditions and provides faster medical care that suits your needs.

    • Cancer Care

      Specialised health insurance that helps cover costs for cancer diagnosis, treatment, and recovery.

  • Home Loans

    Home Loans

    GO Home Loan - make your house a home.

    • New GO Home Loan Customers

      Find out more about the home loan that works harder for you.

    • Your GO Home Loan

      Learn more about managing your mortgage and how to pay off your GO home loan faster.

    • Working with a registered adviser

      GO Home Loans are available exclusively through our independent network of Advisers.

    • Mortgage Protection

      It’s a good idea to have mortgage protection to protect yourself against all eventualities.

    • GO Home Loan Interest Rates

      A GO Home Loan offers a wide range of competitive mortgage interest rates.

  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA
    • Contact AIA

      We strive to assist you for all your inquiries with high touch customer service.

    • Claims

      Get help with making a claim.

    • FAQs and Forms

      Updating policies, moving house, changing names... our FAQs section has all the answers and forms.

    • My AIA

      Previously called MySovereign - our customer portal

    • Get advice

      If you're interested in talking to an insurance expert, we can put you in touch with an adviser in your area.

    • Earning Airpoints Dollars™

      You can earn Airpoints Dollars™ with AIA New Zealand. Find out more.

    • Investment Products

      The latest Sovereign investment performance information, as well as a list of closed and terminated investment products.

    • Past Insurance Products

      Policy and enhancement information for policy holders of closed AIA and Sovereign policies.

    • All our locations

      Details of all our office locations across New Zealand

    • Vulnerable Customers Support

      A list of some of the services available in New Zealand that offer support, information and help.

    • COVID-19 Support

      Supporting our customers through Covid-19

    • Complaints - AIA

      If you have a complaint, we’ll do our best to resolve the situation.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • What is AIA Vitality

      AIA Vitality’s approach can take you on a journey to better health

    • Our Partners & Rewards

      Learn more about the amazing partners and rewards you'll have access to with AIA Vitality

    • Apple Watch Benefit

      Earn an Apple Watch Series 6 by reaching your weekly physical activity targets

    • Content Hub

      Your go to for science-backed, health and wellbeing inspiration and advice.

    • Already a member? Login

      Check your AIA Vitality points status and get access to the tools you need to help improve your health

  • Content Hub

    Content Hub

    Our Content Hub is brought to you by AIA Vitality, the science-backed program that helps you learn more about your health, offers ways to improve it and motivates you with rewards along the way.

    • Move Well

      Finding your further when it comes to exercise and fitness.

    • Think Well

      Tools and information to help cultivate a healthy frame of mind.

    • Eat Well

      Caring for your body with food that makes you feel good.

    • Plan Well

      Improving financial literacy, because a good tomorrow starts today.

  • Search
  • Contact Us
    • Chat with us

      Available Mon-Fri, 8am to 6pm

    • Call Us

      0800 500 108 on Mon-Fri, 8am to 6pm

    • Send us a message

      via our online contact form

    • Talk to an adviser

      Get free expert insurance advice

    • Apply Online

      via our trusted partner, KiwiCover

    • Log in to MyAIA

      (Previously called MySovereign)

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  • Vulnerable Customer Support

    We are here to help.

    At AIA NZ we understand that vulnerability impacts different people at different stages or times in their life.

    We strive to understand the drivers of vulnerability to assist us in understanding our customers’ needs and providing effective responses and support.

    Below is a list of some of the services available in New Zealand that offer support, information and help. 

    How can we help?

    • Supporting you through Financial Hardship
      Supporting you through Financial Hardship

      We encourage customers with financial hardship to get in touch with us or your adviser immediately.

      0800 500 108 or live chat
      Mon-Fri 8am – 6pm  

    • Covid-19 support
      Covid-19 support

      • Premium Suspension
      • Arrears management

      Find out more
    • Our AIA partners
      Our AIA partners

      AIA is proud to work with the Mental Health Foundation of NZ
      • Visit Mental Health Foundation NZ
      • Crisis helplines

    Other resources and assistance

    • Financial hardship

      Moneytalks – 0800 345 123. A free and confidential helpline to provide free budgeting advice to individuals, family and whānau. Visit www.moneytalks.co.nz, email help@moneytalks.co.nz or txt 4029.

      Gambling Helpline - 0800 654 655

       

    • Children and Young Adults

      Youthline – Free call 0800 376633 I Free text 234
      email talk@youthline.co.nz or Web chat from 7pm–10pm

      Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

    • Domestic and family Violence

      Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family) 

      Shine - 0508 744 633 confidential domestic abuse helpline.

      Are You OK – 0800 456 450 family violence helpline

       

    • Seniors

      Seniorline – 0800 725 463 A free information service for older people.

    • Health and Wellbeing

      LifeLine - 0800 543 354 (0800 LIFELINE) A free community helpline (Lifeline 24/7, Suicide Crisis Helpline, Kidsline) as well as a text support service HELP (4357) 

      Suicide Crisis Helpline - 0508 828 865 (0508 TAUTOKO). Free, nationwide service available 24 hours a day, 7 days a week.

      Depression and Anxiety Helpline - 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

      Samaritans - 0800 726 666 

    • Other

      Emergency services – 111

      Citizens Advice Bureau - Available by freephone 0800 367 222

      Alcohol and Drug Helpline – 0800 787 797 or online chat

      Quit Line – 0800 778 778 smoking cessation help 

    Contact Us

    0800 500 108

    Live chat

    Mon-Fri 8am - 6pm

    AIA New Zealand Limited
    AIA House, 74 Taharoto Road, 
    Takapuna, Auckland 0622
    New Zealand

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    CONTACT US

    0800 500 108

    Live chat
    Mon - Fri 8am to 6pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
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    About AIA New Zealand
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