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  • AIA Insurance

    Our insurance products

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    • offers Our latest offers
    • discount Multi-Benefit Discount

    For Individuals

    For Business

    • Life Insurance

      Lump sum payment if you were to pass away or are diagnosed with a terminal illness.

    • Health Insurance

      Choose from private health insurance or specialised cancer insurance.

    • Trauma Insurance

      Financial support if you or your child become seriously ill or injured.

    • Total Permanent Disablement

      Lump sum payment if you become permanently disabled and are unable to work.

    • Income Protection Insurance

      Income protection insurance provides financial support if you can't work due to an accident or illness.

    • AIA Starter Plans

      Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

    • Specified Accidental Injury Cover

      Lump sum payment if you have an accident and suffer one of the covered injuries.

    • Business Insurance

      Protection for business owners if a key person becomes seriously ill, is injured, or dies.

    • Corporate Solutions

      Providing cost effective and comprehensive corporate group insurance for your employees.

    • Rural Insurance

      Financial support if a key person of your farm becomes seriously ill, injured or passes away.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • AIA Vitality Simulator

      An interactive tool to help you calculate the benefits and rewards of AIA Vitality.

    • AIA Vitality Premium Flex Explained

      Learn how you can save on insurance with AIA Vitality.

    • How to earn points

      Start earning points for getting to know and improve your health today!

    • Benefits & Rewards

      Learn more about the amazing benefits, discounts and rewards you'll have access to with AIA Vitality.

    • Physical activity points explained

      Learn how you can earn up to 15,000 points and $260 a year in Active Rewards.

    • Sprint to Silver

      Find out how you can earn 25 Airpoints Dollars or $25 Woolworths vouchers.

    • Content Hub

      Your go to for science-backed health and wellbeing inspiration and advice.

    • AIA Vitality Starter

      Entry level membership automatically included with all AIA Starter Plans.

  • Make a Claim

    Make a Claim

    Get help with making a claim.

    • Health insurance claims

      Make a health insurance claim.

    • Life insurance claims

      Make a life insurance claim.

    • Income protection insurance claims

      Make an income protection or mortgage and income protection insurance claim.

    • Trauma insurance claims

      Make a Critical Illness, Critical Conditions, Progressive Care, Living Assurance or other trauma insurance claim.

    • AIA CLAIMS 360 CARE

      A personalised end to end claims experience when support matters the most.

    • Corporate Solutions - Making a Claim

      Get help with making a claim.

  • About AIA

    About AIA

    AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.

    AIA New Zealand

    • Our Leadership Team

      Get to know our Board of Directors and Executive Team

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      Explore opportunities to work at AIA

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      The latest news from AIA New Zealand

    • AIA Thrive

      AIA Thrive is a network of qualified, experienced advisers helping New Zealanders plan well, so they can live well.

    • Sustainability

      AIA NZ is committed helping build a healthier, cleaner and more sustainable Aotearoa NZ.

    • Charity Partners

      Committed to making a difference in New Zealand with our AIA Vitality Charity partners.

    • Becoming an Adviser with AIA New Zealand

      All you need to know about applying to distribute our products.

    • Code of Conduct​ & Procedures

      AIA is committed to continuously improving conduct, culture and customer outcomes.

  • Help & Support

    Help & Support

    We're here to help! Check out our quick links and digital tools. Still have a question? Get in touch via Live Chat.

    Contact AIA

    Quick Links

    Understanding your policy

    Other useful information

    • My AIA

      View, claim and update your insurance with MyAIA.

    • Update your contact details

      Use this form to update your phone number, email and postal address if you don’t have access to MyAIA.

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      Have a question? We’re here to help. Phone, send us a message, or Live Chat during business hours.

    • Frequently asked questions

      Updating policies, moving house, changing names, Covid-19 support... our FAQs section has all the answers and forms.

    • Product Updates and Policy Wordings

      Product updates, enhancements and policy wordings for current and closed AIA or Sovereign policies.

    • Consumers Price Index (CPI)

      Find out more about CPI indexation and how it may affect your insurance cover.

    • NEW TO NEW ZEALAND

      Helpful advice if you have recently arrived, or are considering moving to New Zealand.

    • Vulnerable Customers Support

      A list of some of the services available in New Zealand that offer support, information and help.

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      The latest AIA investment performance information, as well as a list of closed and terminated investment products.

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      If you have a complaint, we’ll do our best to resolve the situation.

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    • Log in to MyAIA

      View, claim and update your insurance

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      Get free expert insurance advice

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    • Call Us

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  • New Zealand

    AIA New Zealand Insurance

    Our life, health, trauma, disability, and income protection insurance products provide you, your business and your family with the financial support to face any major event, should the unexpected happen. 

    Considering personal insurance in New Zealand

    If you are considering moving or have recently moved to New Zealand, you may need to consider arranging personal insurance to ensure that you and your family are protected if the unexpected happens. AIA New Zealand is here to support you on your journey, providing insurance to New Zealand since 1981, we understand real life can be unpredictable. Our advisers are professionally trained to give you the best insurance advice to meet your individual needs.

    AIA NZ offers life insurance, health insurance, trauma insurance and disability insurance options to set you and your family up for the future, should the unexpected happen.

    Ready to get started?

    • Get a quick quote
    • Talk to an adviser
      Talk to an Adviser
    • Apply online

    LIVING AND WORKING IN NEW ZEALAND

    Starting a new life in New Zealand? AIA NZ is here to help you make the most of the adventure. Read on for information about living and working in New Zealand.

    • Living
    • Working
    • Healthcare
    New Zealand

    Living in New Zealand

    New Zealand with its welcoming culture, offers a unique blend of breathtaking natural landscapes, vibrant cultural diversity, and a relaxed lifestyle cherished by its growing population of around 5.3 million people that call New Zealand home.

    Find out more about living in New Zealand
    New Zealand

    Working in New Zealand

    New Zealand employers are known for promoting a work-life balance, with the country ranked first globally for work-life balance by Remote, a global employment company. Workplace cultures emphasize trust, collaboration, and work-life integration, which allows people to manage their responsibilities, delegate tasks, and seek support. Employees of New Zealand businesses are legally entitled to be paid a minimum wage and receive benefits such as sick leave, parental leave and annual leave to support a healthy work/life balance.

    If you have an accident in New Zealand your medical and rehabilitation costs may be subsidised by ACC. For more information visit acc.co.nz

    New Zealand

    Healthcare in New Zealand

    In New Zealand, we are fortunate to have a comprehensive and heavily government subsidised health system. Healthcare is subsidised if you hold a work visa (valid for two years or more), New Zealand residency or New Zealand citizenship. However, relying on the public system for conditions that are not urgent or accidental can result in long waiting lists and delayed treatment. For this reason, people may choose to also take out private health insurance, such as AIA Health Insurance.


    Explore AIA's Personal Insurance products

    You can view our full product range, or review the below selection.

    Life insurance nz

    Life Insurance

    Provides a lump sum payment if you were to pass away.

    Find out more

    trauma insurance nz

    Trauma Insurance

    Financial support if you or your child become seriously ill or injured.

    Find out more

    accidental injury insurance nz

    Specified Accidental Injury Cover

    Provides a lump sum payment, if you have an accident and suffer one of the covered injuries.

    Find out more

    Why choose AIA?

    Multi-benefit Discount

    Save up to 15% on your premiums when you buy multiple eligible insurance policies.

    T&Cs apply.

    92% Claims paid
    in 2023

    $734.8M
    Paid

    Between 1 January and
    31 December 2023.

    Start thriving with
    AIA Vitality

    Add AIA Vitality to any eligible insurance product and receive a 10% premium discount plus an array of rewards. T&Cs apply.

    AIA Vitality logo

    Frequently Asked Questions

    View frequently asked questions about AIA NZ products and insurance.

    + Expand All
    - Collapse All

    English is my second language, can I speak with someone that speaks my first language?

    Submit a contact request and let us know your language preference and we will try our best to connect you with someone who speaks your preferred language. While all AIA forms, documents and processes are in English only we understand that having someone who can speak your preferred language is important.


    What does an adviser do?

    Our advisers combine knowledge of our insurance options with an in-depth understanding of your financial situation, so you know you’re making the right choice for you and your family.


    How will I know what insurance products I need?

    Your adviser will recommend what AIA insurance products suit your personal situation and family needs and ensure it remains affordable. There is also optional add-ons that can be added to your insurance products for extra coverage. You can then choose how you would like to proceed, taking all or some of the benefits they recommend. 


    Can I apply for cover with AIA before I arrive in New Zealand?

    No, you must be living in New Zealand to apply for AIA insurance. Let us know when you arrive, what town or city you will call home and we will get an AIA adviser to get in touch with you. Get in touch.


    What is required to apply for AIA Insurance?

    An adviser will take some time to understand your needs to be able to recommend options that suit you best. If you choose to take up AIA insurance, you will then need to complete an application with your adviser.

    As part of the application process, you will be required to answer questions including in relation to your medical history, which you must answer truthfully and correctly.

    You will also require a valid visa (longer than 21 continuous months) to live or work in New Zealand.


    Why is it important to answer the application questions truthfully and correctly?

    Answering the application questions truthfully and correctly confirms your eligibility for insurance and when you need to make a claim the process remains as simple as possible. It’s important to disclose all relevant information, as this may affect your ability to claim on your policy.


    Does AIA Living Life Cover include a repatriation benefit?

    Yes, AIA Living Life Cover offers financial support up to $20,000 to assist with returning your body back to New Zealand or to your home country (the country you were born in or are a permanent resident of).


    Does AIA NZ offer whole life and/or cash-value life policies?

    No, while AIA still services some existing policies, those policy types are now closed to new members. 


    Can I pay for my policy from overseas?

    You can pay for your policy with an overseas Visa, Master Card, or an international money transfer. It’s important to check with your bank if there are any international fees charged. We are unable to have international bank accounts set up as a direct debit on a policy.



    Disclaimer: The information contained in this publication is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any insurance decision, you should consult a professional Adviser.

    Contact Us

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon-Fri 8:30am - 5:30pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon - Fri 8:30am - 5:30pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    View all contact options
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