Life Insurance
Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.
A loved one passing away or being diagnosed with terminal illness can be a difficult time for the whole family. We can work with you, your adviser or solicitor to get the right documentation and guide you through the insurance claim process.
Who owns the policy and the sum insured will impact the documents required. If you are unsure, please contact us or your adviser for guidance.
Once you are ready to start a life insurance claim, contact us on one of the below:
Typically you'll need:
View frequently asked questions about AIA’s Life Insurance claims.
You can provide a certified copy of one of the following:
A copy of the original document, sighted alongside the original and certified as a true copy of the original by one of the below:
The surviving owners are entitled to the proceeds and they will all need to sign the discharge form before the proceeds can be paid.
As we can't speak to the deceased person to confirm identity, the providing of their documentation ensures only authorised representatives receive information regarding the claim.
The Life Assured is the person who insured under the policy.
Whereas the policy owner is the person who purchases the policy and is entitled to receive any claim payments.
The executor is the administer of the estate and ensures the deceased’s Will is followed. Depending on the value of the life insurance policy probate may be required to finalise the claim.
A court order recognising a Will as authentic and confirms the executor has legal authority to deal with the deceased estate. The executor(s) of the Will need to apply to the High Court for Probate. This is usually done through a Solicitor.
If the life insurance value is less than $15,000 the next of kin can complete the required documentation to finalise the claim.
If the life insurance value is more the $15,000 and there is no will, the next of kin can apply to the High Court for a Letter of Administration.
If there is no Will, depending on the value of the life insurance, the next of kin or public trust can apply to the High Court for an order called a Letter of Administration enabling them to deal with the estate.
You can also call us (between 8.30am and 5.30pm, Monday to Friday) on 0800-500-108.