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  • AIA Insurance

    Our insurance products

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

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    For Individuals

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    • Life Insurance

      Lump sum payment if you were to pass away or are diagnosed with a terminal illness.

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      Choose from private health insurance or specialised cancer insurance.

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      Financial support if you or your child become seriously ill or injured.

    • Total Permanent Disablement

      Lump sum payment if you become permanently disabled and are unable to work.

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      Income protection insurance provides financial support if you can't work due to an accident or illness.

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      Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

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      Lump sum payment if you have an accident and suffer one of the covered injuries.

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      Protection for business owners if a key person becomes seriously ill, is injured, or dies.

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      Providing cost effective and comprehensive corporate group insurance for your employees.

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      Financial support if a key person of your farm becomes seriously ill, injured or passes away.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

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      An interactive tool to help you calculate the benefits and rewards of AIA Vitality.

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  • About AIA

    About AIA

    AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.

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  • Life insurance claims

    How to make a life insurance claim

    A loved one passing away or being diagnosed with terminal illness can be a difficult time for the whole family. We can work with you, your adviser or solicitor to get the right documentation and guide you through the insurance claim process.

    Who owns the policy and the sum insured will impact the documents required. If you are unsure, please contact us or your adviser for guidance.

    Once you are ready to start a life insurance claim, contact us on one of the below:

    Typically you'll need:

    • Policy number (if known)

      Policy number (if known)

    • Certified copy of the death certificate

      Certified copy of the death certificate

    • Certified copy of identification for the deceased

      Certified copy of identification for the deceased

    • Certified copy of the will (if applicable)

      Certified copy of the will (if applicable)

    • Probate / letters of administration (if applicable)

      Probate / letters of administration (if applicable)

    • Medical information regarding your condition and prognosis (if applicable)

      Medical information regarding your condition and prognosis (if applicable)

    0800 500 108

    (or +64 9 487 9963 from overseas)
    Mon-Fri, 8.30am-5.30pm

    Live Chat is currently offline.
    Mon - Fri, 8:30am - 5:30pm

    More about AIA life Insurance Claims

    FAQs

    View frequently asked questions about AIA’s Life Insurance claims.

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    What forms of identification can be provided?

    You can provide a certified copy of one of the following:

    • Driver's licence (front & back)
    • Passport
    • Birth certificate

    What does ‘certified’ copy mean?

    A copy of the original document, sighted alongside the original and certified as a true copy of the original by one of the below:

    • Enrolled barrister and solicitor of the High Court of New Zealand
    • Justice of the Peace 
    • Notary Public
    • Court Registrar or Deputy Registrar 
    • Member of Parliament
    • Lawyer 
    • Commissioner of Oaths 
    • Member of Staff at a New Zealand Embassy 

    What if more than one person owns the policy?

    The surviving owners are entitled to the proceeds and they will all need to sign the discharge form before the proceeds can be paid.


    Why do I need to send in proof of identification of the deceased?

    As we can't speak to the deceased person to confirm identity, the providing of their documentation ensures only authorised representatives receive information regarding the claim.


    What is the difference between the Life Assured and Policy Owner?

    The Life Assured is the person who insured under the policy.

    Whereas the policy owner is the person who purchases the policy and is entitled to receive any claim payments. 


    What is an executor of the will?

    The executor is the administer of the estate and ensures the deceased’s Will is followed. Depending on the value of the life insurance policy probate may be required to finalise the claim.


    What is a Probate?

    A court order recognising a Will as authentic and confirms the executor has legal authority to deal with the deceased estate. The executor(s) of the Will need to apply to the High Court for Probate. This is usually done through a Solicitor. 


    What happens if there is no will?

    If the life insurance value is less than $15,000 the next of kin can complete the required documentation to finalise the claim.

    If the life insurance value is more the $15,000 and there is no will, the next of kin can apply to the High Court for a Letter of Administration.


    What is a Letter of Administration?

    If there is no Will, depending on the value of the life insurance, the next of kin or public trust can apply to the High Court for an order called a Letter of Administration enabling them to deal with the estate.


     

     

    Need help with your claim?
    Need help with your claim?
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    Need help with your claim?
    Live Chat is currently offline. Please email enquireNZ@aia.com with your name, policy number (if known), contact number, date of birth, and details of your claim enquiry.

    You can also call us (between 8.30am and 5.30pm, Monday to Friday) on 0800-500-108.

    Contact Us

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon-Fri 8:30am - 5:30pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon - Fri 8:30am - 5:30pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    View all contact options
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