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    • We're here to help

    We make the claims process simple

    OUR CLAIMS PHILOSOPHY

    Submitting a claim can be a stressful experience. Our aim is to make the process as simple and as quick as possible. We look for ways to pay your claim promptly, not avoid it.

    We know that when it comes to handling claims, timeliness and accuracy are critical to our clients.

    How to make a claim

    Health Claims

    If you are needing pre-approval or the reimbursement of expenses under a health policy, please download the Real Health / Superior Health claim form below.

    • REAL & Superior Health Claim Form
      REAL & Superior Health Claim Form

      Download Form
    Disability, Trauma and Life claims

    If you are needing to make a claim under any of AIA’s other products, please let us know by filling in the contact form attached to the button below. One of our claims team will get back in touch with you as soon as possible.

    Contact our Claims Team

    You can also call us (between 8:30am and 5:00pm, Monday to Friday) on 0800 800 242. Or you can e-mail nz.claims@aia.com directly. Either way, our staff will be glad to assist.

    At AIA, we provide a positive claims experience

    Long-time AIA client Gordon Gibbons describes himself and his experiences when making claims under his health policies

    AIA New Zealand paid over

    $53.2

     

    million in claims
    in the year between December 1, 2015 – November 30, 2016.

    Our Rehabilitation Philosophy

    Our goal is to work closely with our clients to help them achieve the highest possible level of function, independence, and quality of life. There’s no one way in which we do that… it could involve physio, counselling, meditation, support to change careers, facilitating social contact, or something entirely different. We strive to determine our clients’ needs, and the particulars of their situation, and also seek advice from medical professionals. Our rehabilitation plans are always written around the specifics of our clients’ unique situations, and no two are ever alike.

    Need to make a claim? We’re here to help.

    Talk to us now

    Call us:

    0800 800 242

    Email us today

    Let us know how we can help

    Mailing Address

    All documents can be sent to:

    AIA New Zealand
    Private Bag 300981
    Albany, Auckland 0752
    New Zealand
    Contact AIA

    0800 800 242

    AIA New Zealand
    The AIA Building, Level 15
    5-7 Byron Avenue, Takapuna
    Auckland, New Zealand
    CONTACT AIA

    0800 800 242

    The AIA Building, Level 15 5-7 Byron Avenue, Takapuna
    Auckland, New Zealand
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