Life Insurance
Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.
The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.
For Individuals
For Business
Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.
Explore our health insurance options; choose private health cover or specialised cancer insurance.
Financial support if you or your child become seriously ill or injured.
Provides a lump sum payment if you become permanently disabled and are unable to work due to accident or injury.
Monthly payment to replace a portion of your income if you are unable to work due to sickness or injury.
Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.
AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.
AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.
AIA New ZealandAIA Thrive is a network of qualified, experienced advisers helping New Zealanders plan well, so they can live well.
AIA NZ is committed helping build a healthier, cleaner and more sustainable Aotearoa NZ.
AIA is committed to continuously improving conduct, culture and customer outcomes.
We're here to help! Check out our quick links and digital tools. Still have a question? Get in touch via Live Chat.
Contact AIAQuick Links
Understanding your policy
Other useful information
Updating policies, moving house, changing names, Covid-19 support... our FAQs section has all the answers and forms.
Product enhancements and policy wordings for current and closed AIA or Sovereign policies.
Find out more about CPI indexation and how it may affect your insurance cover.
A list of some of the services available in New Zealand that offer support, information and help.
The latest AIA investment performance information, as well as a list of closed and terminated investment products.
If you have a complaint, we’ll do our best to resolve the situation.
{{title}}
{{label}}Chief Executive Officer (New Zealand) and Director
As CEO for AIA New Zealand, Nick is proud to lead a passionate team with the dream of making New Zealand one of the healthiest and best protected nations in the world.
With 30 years of experience in the financial services sector, Nick has held a diverse range of senior leadership roles in New Zealand, including CEO at Sovereign prior to the acquisition by AIA and Executive General Manager of Wealth & Insurance at ASB Bank Limited. Earlier in his career Nick held a variety of key leadership roles within ASB including General Manager Corporate Banking and Working Capital Services, General Manager Business Banking and General Manager of Business Banking and Retail Specialist Services.
Born and raised in Auckland, New Zealand, Nick is married with two daughters. Outside of work, he enjoys keeping active, is a keen cyclist and gym goer and has competed in triathlons and Ironman events.
Chief Customer Officer
As Chief Customer Officer, Angela oversees all the functions of the Customer team including the management of customers, claims, and rehabilitation. She is also responsible for brand and customer experience, as well as AIA Vitality.
Angela has more than 25 years' financial markets experience leading teams and developing strategies. Previously, Angela held roles as Chief Strategy Officer at AIA NZ, Chief People & Culture Officer at Sovereign, Managing Principal of ASB Securities (where she played an active role in developing and establishing Whakaterehia, ASB's Māori Leadership programme), and General Manager of Aegis.
Angela was previously Chairperson for NZ investment company TAHITO and is currently a member of the Sustainable Business Council (SBC) NZ Advisory Board.
Of Māori descent, Angela is Te Rarawa and Ngati Tūwharetoa.
Chief Risk Officer
As Chief Risk Officer, Ben Lovelock leads the AIA NZ Risk and Compliance team to develop and maintain the governance frameworks that allow AIA to effectively manage risks.
Ben has over 19 years’ experience spanning Actuarial and Finance areas across Australia, Hong Kong and New Zealand. Ben qualified as a Fellow member of the Institute of Actuaries of Australia (FIAA) after training as an actuary at AMP Australia. He then spent nine years working in Asia, beginning with the Actuarial Services practice of PwC Hong Kong. He has been with AIA Group since 2018 and has previously held roles as a Director in the Group Chief Actuary’s Office and Head of Ratings, Group Treasury.
Ben is from Sydney Australia, and has a Master’s degree in Applied Finance from Macquarie University and a Bachelor’s degree in Commerce – Actuarial Studies and Information Systems from the University of New South Wales.
Chief People & Culture Officer
Brynlea is responsible for overseeing People, Learning and Organisational Development, Performance, Reward and Communications at AIA NZ.
She has over 20 years’ experience in human resources and has worked across a number of industries. Brynlea is committed to the People & Culture function, working collaboratively with the business to achieve the strategic objectives of AIA, and ensuring that all employees have the opportunity to achieve their full potential.
In her spare time, Brynlea enjoys spending time with her husband and two girls – and reading a good book.
She holds a BA and LLB from the University of Canterbury and an MBA from the University of Otago.
General Counsel and Company Secretary
Jackie leads our award-winning Legal, Corporate Governance and Regulatory Affairs teams, who are passionate about AIA’s operating philosophy of ‘doing the right thing, in the right way’.
Jackie joined AIA NZ in 2017 and was instrumental in the acquisition and integration of the Sovereign business and the portfolio transfer of the ex-AIA International Ltd NZ Branch business into AIA NZ.
Prior to joining AIA, Jackie spent over ten years as Principal Legal Counsel at Barclays Bank / Absa Bank in South Africa and the UAE, and held a number of legal roles in London with a dual-qualification to practice law both in New Zealand and the United Kingdom.
Jackie is married with three children, and spends much of her spare time on the side-lines of sports fields, including as coach of her daughter’s hockey team.
Chief Technology Officer
As Chief Technology Officer, Marc’s role is to lead our technology teams and grow a culture of technical innovation and creativity, while delivering a stable platform to ensure AIA NZ can deliver our products and services and enable our strategic objectives.
Originally from the UK, Marc brings extensive experience in IT operations, software, and infrastructure delivery across organisations in London, New York, Auckland, and Singapore, most recently from Standard Chartered Bank Singapore, where he held the role of Global Head of Technology Operations.
Marc is married to a Kiwi and has four kids, and in his spare time he enjoys golfing, mountain biking, and tinkering with small software development projects at home. So far, he’s managed to get two of his daughters interested in coding.
As part of the AIA team, Marc is pleased to be able to connect his love for technology and health and wellbeing.
Chief Distribution Officer
As Chief Distribution Officer, Sharron is responsible for AIA’s relationships with our distribution partners, as well as marketing and digital direct.
With more than 20 years' experience in New Zealand's life insurance industry, Sharron has held a number of senior leadership roles across NZ insurers including Sovereign and AIA. Before taking on the Chief Distribution Officer role, Sharron held roles as Chief Customer & Digital Officer, Chief Officer People & Community, GM Customer Experience, GM HR and Head of Customer Services.
Sharron's iwi are Maniapoto and Te Āti Awa.
Chief Financial Officer
As Chief Financial Officer, Shaun and his team are responsible for financial and management oversight, which covers many things that allows AIA to do what we do for our customers.
Shaun joined the business in 2016 and has held a number of senior positions during his time. Most recently, Shaun has filled the role of Project Lead for the implementation of IFRIS17, a large project focused on transitioning to a new financial accounting standard. He has previously been Head of Strategy, Head of Financial Control and Head of Finance Business partnering.
Prior to joining our business, Shaun had experience in senior finance and commercial roles across banking and telecommunications. He has a Bachelor of Commerce and a Graduate Diploma in Commerce. Outside of work, Shaun is a passionate golfer.
Chair and Independent Non-Executive Director
Theresa was appointed as an Independent Director and Chair of the AIA New Zealand Limited Board of Directors in July 2018, when AIA Group completed its acquisition of Sovereign Assurance Company Limited.
Theresa was previously an independent Director of AIA Australia and served as Chair of the AIA Australia Board from 2010 until 2021.
From October 1999 to June 2007, Theresa was the CEO and Managing Director of Telecom New Zealand, where she led the company through world-changing technology developments.
Theresa is the co-founder of the very successful start-up My Food Bag, is currently Chair Tend, Chair Global Women and a member of the National Advisory Board on the Employment of Women.
She has many not-for-profit and philanthropic interests including being on the Global Board of World Pulse, co-founder and trustee of the World Women Charitable Trust and Patron of the Cambodia Charitable Trust.
In 2021 she funded the Theresa Gattung Chair of Women in Entrepreneurship within the University of Auckland Business School and launched the Gattung Foundation whose main charitable purposes are to support the relief of poverty, the education and advancement of women, Māori, and Pasifika to reduce inequality and the care, support and protection of animals.
In the 2015 New Year’s Honours List, Theresa was made a Companion of the New Zealand Order of Merit for services to business and philanthropy, and in August that year she was inducted into the Marketing Hall of Fame at the TVNZ Marketing Awards.
In 2017 she was named the inaugural winner of the NEXT Magazine Lifetime Achievement Award and in September 2018 she was awarded the Lifetime Achievement award at the Westpac Women of Influence Awards.
In February 2019 she was inducted into the RNZSPCA Hall of Fame.
In 2021 she was inducted into The New Zealand Hall of Fame for Women Entrepreneurs and given the Inaugural NZ Women’s Entrepreneurship Day Pioneer Award for her trailblazing leadership and empowerment of women by UN Women Aotearoa New Zealand.
Regional Chief Executive and Director
Leo Grepin was appointed to the AIA New Zealand Limited Board of Directors in March 2022. Leo is the Regional Chief Executive and Group Chief Strategy Officer responsible for AIA Group’s businesses operating in Australia, New Zealand, Indonesia, and the Philippines as well as leading the Group’s Strategy and Corporate Development functions.
Leo is a member of the AIA Group Executive Committee having joined the Group in January 2022. Leo is also President Commissioner at PT AIA Financial and a Director of multiple AIA entities including AIA Australia Limited, AIA Company Limited and AIA Holdings Pte. Limited.
Prior to joining the AIA Group, Leo was President of Sun Life, Asia. Before joining Sun Life, he was at Bridgewater Associates, a global hedge fund, where he led the team that managed portfolio construction and trade generation. He also spent 15 years at McKinsey & Company and led the global client service teams serving several multinational insurers and asset managers as Senior Partner.
Leo Grepin has a Master of Science in Aeronautics and Astronautics from the Massachusetts Institute of Technology and a Bachelor of Engineering in Mechanical Engineering (Hons) from McGill University.
Chief Executive Officer (New Zealand) and Director
As CEO New Zealand, Nick is proud to lead a passionate team of 900 people with the goal of making New Zealand one of the healthiest and most protected nations in the world.
With 28 years of experience in the financial services sector, Nick has held a diverse range of senior leadership roles in New Zealand, including the Executive General Manager of Wealth & Insurance at ASB Bank Limited. He has held a variety of key leadership roles within ASB including General Manager Corporate Banking and Working Capital Services, General Manager Business Banking and General Manager of Business Banking and Retail Specialist Services.
Nick has a Bachelor of Science in Computer Science and is a Board Member of the Financial Services Council of New Zealand. Born and raised in Auckland, New Zealand, Nick is married with two daughters. Outside of work, he enjoys keeping active, is a keen cyclist and gym goer and has competed in triathlons and Ironman events.
Chief Executive Officer (Australia) and Director
Damien Mu has more than 20 years’ experience in the Australian financial services industry, with management experience spanning operations, claims and underwriting, superannuation, investments, distribution, product, pricing and marketing.
Damien’s career at AIA Australia began in April 2007. Over that time he has held various roles, including Head of Group Insurance, Chief Distribution and Marketing Officer and General Manager - Life Insurance.
On 1 August 2014, Damien was appointed to the role of Chief Executive Officer, AIA Australia. In 2014 the company launched AIA Vitality, a world leading health and wellness programme, to the Australian market. New Zealand was added to his responsibilities in July 2016 and in July 2017 AIA and its partners launched myOwn Health, a new health insurance business in Australia. In July 2018, AIA completed its acquisition of Sovereign Assurance Company Limited (now AIA New Zealand), and entered into a strategic bancassurance arrangement with ASB Bank.
Damien is the Chair and director of AIAV Pty Ltd and director of AIA Australia, AIA Health Insurance Pty Ltd, MO Support Pty Ltd, ANZIIF, the Council of Australian Life Insurers, and Neuroscience Research Australia.
Independent Non-Executive Director
Dame Paula Rebstock was appointed to the AIA New Zealand Limited Board of Directors in February 2022.
Dame Paula is a leading Auckland-based economist and company director, with extensive professional experience in corporate and public services governance.
Dame Paula is a former Chair of the New Zealand Commerce Commission and the Accident Compensation Corporation (ACC), and has served as a Deputy Chair of KiwiRail, and a Director of Auckland Transport.
Dame Paula holds a range of current directorships including serving as Chair of Asia Pacific Healthcare Group and Ngāti Whātua Ōrākei Whai Māia; and as Deputy Chair of Vector. She is also a Director of the NZX, and of On Being Bold.
Dame Paula Rebstock was made a Dame Companion of the New Zealand Order of Merit in 2015 for services to the State and also holds a Master’s degree in Economics from the London School of Economics.
Independent Non-Executive Director
Tracey Cross is a Legal and Business Adviser with substantial experience in the financial services industry spanning more than 25 years. She was appointed to the AIA New Zealand Limited Board of Directors in August 2019 and chairs the Board's ESG Committee.
Tracey is passionate about governing for purpose, good conduct, and the importance of culture and purpose as being key to competitive and sustainable business. Tracey is a champion for diversity, empowerment, and raising the financial wellbeing of women. She is co-Chair and founding member of the Financial Services Council’s Diversity & Inclusion Committee and is an independent Director of Mint Assessment Management Limited (chairing its Audit, Risk & Compliance Committee) and Tony Mounce Mortgages Limited.
Tracey Cross is a former partner of global law firm DLA Piper which she joined in 2001, leading its Auckland financial services team for over 20 years.
During her time at DLA Piper Tracey worked extensively to lead the firm’s conduct and culture initiative, bringing best practice and insights to clients, and advising Boards and senior management.
Tracey has an LLB from Victoria University and is a Barrister and Solicitor of the High Court of New Zealand.
Independent Non-Executive Director
Michele is an experienced Chair and Board Member for multiple private, not for profit, and public sector entities. Throughout her career Michele has been motivated to serve in the public interest – including overseeing the establishment and monitoring of New Zealand's external reporting framework, advocating for diverse and inclusive leadership and more recently rising to the challenges and opportunities arising from climate change and sustainability concerns.
She is Chair of the External Reporting Board (XRB). Other governance roles include Transpower New Zealand, Toitū Tahua – The Centre for Sustainable Finance, the Australian Financial Reporting Council, and the University of Auckland’s Business School Advisory Board.
Michele served as Chair of PwC in New Zealand from 2016 to 2020, was a partner for 15 years and held numerous leadership, executive and governance roles within PwC in New Zealand and Asia.
Michele is committed to growing diverse and inclusive leadership for the benefit of Aotearoa New Zealand. She served as Co-Chair of Champions for Change from 2018 to 2020 and from 2011 to 2018 was a board member and Deputy Chair of Global Women.
She is a fellow of Chartered Accountants Australia and New Zealand and a former member of their Nominations and Governance Committee.
You can expect a response from us within the next 5 - 7 business days depending on the type of query.
If you need to hear from us sooner, here are some alternative ways you can contact us or find what you're looking for: