Adviser
- Adviser
- Get Advice
- Home Loans
- Contact Us
- MyAIA

AIA NZ is committed to creating a healthier, cleaner Aotearoa New Zealand.

Sustainability

AIA NZ’s Purpose is to help people live Healthier, Longer, Better Lives. It underpins everything we do.

As part of AIA Group – the largest pan-Asian life and health insurer, and a significant asset owner and investor – we recognise our potential to lead positive tranformation in the region. Our Sustainability Report 2024 showcases the actions we are taking to create a healthier, sustainable future for AIA, our communities and Aoteoroa New Zealand.

OUR 2024 HIGHLIGHTS

Our Environmental, Social and Governance Strategy is built around five pillars: Health & Wellbeing, Sustainable Investment, Sustainable Operations, People & Culture, and Effective Governance. These pillars contribute to a more sustainable and healthier development for Aotearoa New Zealand, our people and communities, as well as the planet.

Sustainable Operations
TUKANGA TOITŪ

Improving the environmental performance of our operations and incorporating ESG into sourcing considerations.

We progressed the refurbishment of our head office, AIA House, Smales Farm. The design adheres to sustainable business practices and reduces our overall office floorspace.

An All Hearts impact report* showed 235,569kg at an estimated value of $605k diverted from landfill to charitable organisations and schools.

*Source: All Heart NZ Impact Report dated 27 February 2024

People & Culture
NGĀ TĀNGATA ME TE AHUREA MAHI

Fostering a learning environment, equitable processes and a diverse, inclusive culture.

Strong employee engagement which ranks us in the top 15% of organisations in the Gallup Finance and Insurance benchmark.

We partnered with Pride Pledge to renew and deepen our commitment to rainbow inclusivity, actively promoting safety, visibility and inclusion of the rainbow community.

Sustainable Investment
HAUMITANGA TOITŪ

Creating long-term value through Sustainable Investment, future focus, and active engagement for net-zero goals.

We progressed the migration of our equity portfolios to ESG benchmarked funds.

We successfully implemented MSCI ESG reporting software.

Health & Wellbeing
HAUORA

Delivering better health outcomes, championing financial inclusion and expanding access to quality care.

We paid $829.6M total in claims and accepted 92% of all claims received*.

We launched our first AIA NZ Claims Compass with a spotlight on cancer claims.

Our AIA Vitality MoleMap campaign identified 111 malignant (including 10 melanoma) and 254 pre-malignant lesions.

*As reported by the AIA NZ Business Insights team for the year ending 31 Dec 2024. Includes GST, surrenders and maturities.

Effective Governance
MANA WHAKAHAERE WHAI TIKANGA

Continuing to operate to the highest standards of business practices.

We published our inaugural Climate Statements.

Winner of the 2024 FSC Award for Excellence in Sustainability Practices.

To make sure we are following best practice, we partnered with Toitū Envirocare in 2021 to improve the efficiency, accuracy and integrity of our emissions management and reporting process. Toitū Envirocare helped us set targets grounded in science aimed at limiting the increase in global average temperature to below 1.5˚C above pre-industrial levels.

AIA NZ achieved Toitū carbonreduce certification for measuring, reducing, and reporting our operational carbon emissions. This means we have accurately measured our greenhouse gas emissions and put in place strategies to manage and reduce impacts.

Small steps to a cleaner, healthier Aotearoa New Zealand

Toitū carbonreduce certification isn’t a one-time achievement. Each year we are audited to retain our certification and show that we’re continuing to reduce our emissions.

In March 2024 we were recertified for our work during 2023. The results showed that in 2023 our operational carbon emissions were 1,536tCO2e (tonnes of carbon dioxide equivalent). This is primarily derived from the resources and materials that we consume.

In 2023, AIA NZ's emissions increased compared with the previous year. The leading sources of our emissions and some of the ways in which we are reducing them are:

Scope 1 emissions from fleet fuel consumption – we have started converting our fleet to hybrid vehicles, with the last of our lease fleet expected to convert to hybrid by the end of 2025.
Scope 2 emissions from energy use – approximately half of our 2023 energy emissions were from the use of natural gas for heating at our main office. During 2024, the gas boilers will be removed as part of the refurbishment of these premises by the landlord.
Scope 3 emissions – the main sources of our other emissions in 2023 were airline travel and employee commuting. 2021 and 2022 emissions were impacted by COVID restrictions. Business operations returning to “normal” have resulted in more onsite working and travel for in person meetings, resulting in an increase compared to last year. However, it is important to note that air travel emissions are approximately 40% lower than those measured in 2019 as seen in reporting as part of AIA Group.

To meet our long-term commitment of net-zero greenhouse gas emissions by 2050, we are planning for further development of our transition strategy over the coming year for Scope 3 emissions including financed emissions that we will start measuring in 2024.

We are proud to be contributing to a lower carbon future for Aotearoa New Zealand and globally, while also supporting New Zealanders to live Healthier, Longer, Better Lives.

Our Net-Zero 2050 Commitment and Science Based Targets

- close + view

The health of the planet is inextricably linked to the health of our communities. Sustaining Healthier, Longer, Better Lives requires us to take action to address climate change, the impact of which continues to be deeply felt in our communities and globally.

In December 2021, AIA Group committed to achieving net-zero greenhouse gas (GHG) emissions by 2050. AIA Group has also signed up to the Science Based Targets initiatives (SBTi) to set ambitious emission reduction targets in line with the latest climate science deemed necessary to meet the goals of the Paris Agreement.

About SBTi

Our Commitment in Practice

Adviser Wellbeing Research

An independent research project to better understand the health and wellbeing of the independent financial adviser community in New Zealand.

Planting for the future

Respectfully honouring the memory of customers who pass away, while also helping protect and restore native flora and fauna around New Zealand.

5590+ Insights report

The health insight helping New Zealanders lead Healthier, Longer, Better Lives.

Supporting gender equality

Championing the fair and equitable treatment of everyone – our customers, our partners, and our people.

Environment and our Health report

A summary of the evidence and scientific literature linking human health and the environment.

Environmental exchange

We understand that human health and the health of the environment go hand in hand. Discover how a healthier environment can lead to a healthier you.

AIA NZ is committed to being an inclusive workplace for everyone, that’s why we are proud to be accredited by:

Accessibility Tick (2023)

The Accessibility Tick is the flagship programme of the NZ Disability Employers' Network. It is a member programme designed to help organisations with their strategic journeys to becoming more disability inclusive employers and accessible for disabled people.

Participation in the Accessibility Tick programme demonstrates our commitment to an inclusive workplace, with almost a quarter of New Zealanders affected by a physical, sensory, learning, mental health or other impairment. We are committed to working with our AIA NZ whānau to ensure we’re meeting their accessibility needs.

Learn More

Advanced Gender Tick (2024)

Gender Tick is an accreditation programme for businesses designed to show commitment to providing fair workplaces for all employees regardless of gender.

The programme independently assesses employee policies and processes to ensure that businesses are on the right track and are doing the right thing for their people. It’s important to us at AIA NZ because it demonstrates our commitment to gender equity.

Learn more

Pride Pledge (2025)

More reports and Insights

Learn more

AIA Group ESG Reporting

Learn more

Our insurance products

Life Insurance

Health Insurance

Trauma Insurance

Total Permanent Disablement

Income Protection Insurance

AIA Starter Plans

Specified Accidental Injury Cover

Business Insurance

Corporate Solutions

Rural Insurance

AIA Vitality Simulator

AIA Vitality Premium Flex Explained

How to earn points

Benefits & Rewards

Physical activity points explained

Sprint to Silver

Content Hub

AIA Vitality Starter

Make a Claim

Health insurance claims

Life insurance claims

Income protection insurance claims

Trauma insurance claims

AIA CLAIMS 360 CARE

Corporate Solutions - Making a Claim

About AIA

Our Purpose

Our Leadership Team

Charity Partners

Careers at AIA

Become an Adviser with AIA

AIA Thrive

Media Centre

Sustainability

Code of Conduct​ & Procedures

Help & Support

My AIA

Update your contact details

Contact AIA

Frequently asked questions

Product Updates and Policy Wordings

Consumers Price Index (CPI)

NEW TO NEW ZEALAND

Vulnerable Customers Support

Investment Products

Complaints

Log in to MyAIA

Send us a message

Talk to an adviser

Chat with us

Call Us

Contact Us

Talk to an Adviser

Sustainability

OUR 2024 HIGHLIGHTS

Further Reading

AIA NZ’s Toitū carbonreduce certification

AIA NZ’s Toitū carbonreduce certification

Our Net-Zero 2050 Commitment and Science Based Targets

Our Net-Zero 2050 Commitment and Science Based Targets

Our Commitment in Practice

Adviser Wellbeing Research

Planting for the future

5590+ Insights report

Supporting gender equality

Environment and our Health report

Environmental exchange

More reports and Insights

AIA Group ESG Reporting

Thank you

Thanks for getting in touch.

Code of Conduct & Procedures