Adviser
- Adviser
- Get Advice
- Home Loans
- Contact Us
- MyAIA

AIA NZ is committed to creating a healthier, cleaner Aotearoa New Zealand.

Sustainability

As New Zealand's largest life insurer, we are committed to building a sustainable future for the communities we serve.

Sustainability is fundamental to creating long-term value for all our stakeholders, future proofing our business and delivering on our Purpose of helping people live Healthier, Longer, Better Lives.

Sustaining Healthier, Longer, Better Lives

Our Environmental, Social and Governance Strategy is built around five pillars: Health & Wellbeing, Sustainable Investment, Sustainable Operations, People & Culture, and Effective Governance. These pillars contribute to a more sustainable and healthier development for Aotearoa New Zealand, our people and communities, as well as the planet. See our latest Sustainability Report via the link above to find out more about our latest initiatives.

OUR 2023 HIGHLIGHTS

As the largest life insurance company* in Aotearoa New Zealand, we are committed to our brand promise of helping New Zealanders live Healthier, Longer, Better Lives.

* Source: Financial Services Council data release (December 2023)

Health & Wellbeing

We paid 92% of the claims we received in 2023, totalling $734.8m between 1 January and 31 December 2023**.

Our 2023 Adviser Wellbeing Report found the overall wellbeing of Kiwi financial advisers has improved since 2021, however continued support is needed to enable advisers to thrive***.

** 2023 AIA NZ claims data.

*** NZ Financial Advisers Wellbeing Report 2023 findings

To create healthier communities, we require our workplaces, operations and value chain to embody an element of intrinsic sustainability.

Sustainable Operations

In 2023 we started transitioning our fleet to hybrid vehicles to reduce fuel usage.

Through our Building Optimisation Project and the move out of AIA House into our temporary premises, we ensured we minimised waste going to landfill.

In line with our commitment to a sustainable future, our investment approach is focused on achieving our climate goals while maintaining strong financial performance.

Sustainable Investment

AIA NZ invested into the Betashares Global Sustainability Leaders fund and seeded the NZD hedged version of the same fund.

AIA NZ prompted the establishment of the NZ Financial Services Council Sustainability Investment Benchmarks Focus Group.

At AIA NZ, our goal is to empower our people to find their Better: in the work they do, the career they build, the life they live, and the difference they make.

People & Culture

2023 Gallup Engagement Survey Top Quartile in global finance and insurance industry benchmark.

Winner of the 2023 ANZIIF Award For Excellence In Workplace Diversity and Inclusion & the 2023 FSC Award for Excellence In Wellbeing & Inclusion.

Effective Governance underpins our business and provides the foundation for AIA’s responsible business conduct.

Effective Governance

AIA NZ partnered with the Sustainable Business Council to hold a webinar highlighting our Environment and our Health Report. The webinar showed the inextricable link between the environment and our health as part of AIA NZ’s 5590+ research.

AIA NZ’s first Climate Standards reporting completed for 2023.

ESG Recognition

Achieving Toitū carbonreduce certification, confirming our greenhouse gas emissions (GHG) have been measured to the ISO 14064-1:2018 global standard and that we are committed to GHG reduction targets.

Winner of the 2023 ANZIIF Awards for Excellence in ESG Change & the FSC Award for Excellence in Sustainability Practices.

Our Commitment in Practice

Adviser Wellbeing Research

An independent research project to better understand the health and wellbeing of the independent financial adviser community in New Zealand.

Planting for the future

Respectfully honouring the memory of customers who pass away, while also helping protect and restore native flora and fauna around New Zealand.

5590+ Insights report

The health insight helping New Zealanders lead Healthier, Longer, Better Lives.

Supporting gender equality

Championing the fair and equitable treatment of everyone – our customers, our partners, and our people.

Environment and our Health report

A summary of the evidence and scientific literature linking human health and the environment.

Environmental exchange

We understand that human health and the health of the environment go hand in hand. Discover how a healthier environment can lead to a healthier you.

AIA NZ 2023 Climate Statements

Our first disclosures under the Aotearoa New Zealand Climate Standards, which aim to support the allocation of capital towards activities that are consistent with a transition to a low-emissions, climate-resilient future.

Read Report

Our Net-Zero 2050 Commitment and Science Based Targets

The health of the planet is inextricably linked to the health of our communities. Sustaining Healthier, Longer, Better Lives requires us to take action to address climate change, the impact of which continues to be deeply felt in our communities and globally.

In December 2021, AIA Group committed to achieving net-zero greenhouse gas (GHG) emissions by 2050. AIA Group has also signed up to the Science Based Targets initiatives (SBTi) to set ambitious emission reduction targets in line with the latest climate science deemed necessary to meet the goals of the Paris Agreement.

About SBTi

AIA NZ’s Toitū carbonreduce certification

AIA NZ proudly achieved Toitū carbonreduce certification in 2022 and has been recertified annually since. We’re actively reducing our scope 1 and 2 emissions and changing the way we operate to help grow a cleaner, healthier Aotearoa New Zealand.

AIA NZ has been on its carbon and waste reduction journey for over a decade, and in 2019 we began measuring and reporting our greenhouse gas emissions as part of AIA Group.

To make sure we are following best practice, we partnered with Toitū Envirocare in 2021 to improve the efficiency, accuracy and integrity of our emissions management and reporting process. Toitū Envirocare helped us set targets grounded in science aimed at limiting the increase in global average temperature to below 1.5˚C above pre-industrial levels.

AIA NZ achieved Toitū carbonreduce certification for measuring, reducing, and reporting our operational carbon emissions. This means we have accurately measured our greenhouse gas emissions and put in place strategies to manage and reduce impacts.

Small steps to a cleaner, healthier Aotearoa New Zealand

Toitū carbonreduce certification isn’t a one-time achievement. Each year we are audited to retain our certification and show that we’re continuing to reduce our emissions.

In March 2024 we were recertified for our work during 2023. The results showed that in 2023 our operational carbon emissions were 1,536tCO2e (tonnes of carbon dioxide equivalent). This is primarily derived from the resources and materials that we consume.

In 2023, AIA NZ's emissions increased compared with the previous year. The leading sources of our emissions and some of the ways in which we are reducing them are:

Scope 1 emissions from fleet fuel consumption – we have started converting our fleet to hybrid vehicles, with the last of our lease fleet expected to convert to hybrid by the end of 2025.
Scope 2 emissions from energy use – approximately half of our 2023 energy emissions were from the use of natural gas for heating at our main office. During 2024, the gas boilers will be removed as part of the refurbishment of these premises by the landlord.
Scope 3 emissions – the main sources of our other emissions in 2023 were airline travel and employee commuting. 2021 and 2022 emissions were impacted by COVID restrictions. Business operations returning to “normal” have resulted in more onsite working and travel for in person meetings, resulting in an increase compared to last year. However, it is important to note that air travel emissions are approximately 40% lower than those measured in 2019 as seen in reporting as part of AIA Group.

To meet our long-term commitment of net-zero greenhouse gas emissions by 2050, we are planning for further development of our transition strategy over the coming year for Scope 3 emissions including financed emissions that we will start measuring in 2024.

We are proud to be contributing to a lower carbon future for Aotearoa New Zealand and globally, while also supporting New Zealanders to live Healthier, Longer, Better Lives.

AIA NZ is committed to being an inclusive workplace for everyone, that’s why we are proud to be accredited by:

Gender Tick is an accreditation programme for businesses designed to show commitment to providing fair workplaces for all employees regardless of gender. The programme independently assesses employee policies and processes to ensure that businesses are on the right track and are doing the right thing for their people. It’s important to us at AIA NZ because it demonstrates our commitment to gender equity.

Learn more

The Accessibility Tick is the flagship programme of the NZ Disability Employers' Network. It is a member programme designed to help organisations with their strategic journeys to becoming more disability inclusive employers and accessible for disabled people. Participation in the Accessibility Tick programme demonstrates our commitment to an inclusive workplace, with almost a quarter of New Zealanders affected by a physical, sensory, learning, mental health or other impairment. We are committed to working with our AIA NZ whānau to ensure we’re meeting their accessibility needs.

Learn more

Previous Reports

AIA Group ESG Reporting

Learn more

Our insurance products

Life Insurance

Health Insurance

Trauma Insurance

Total Permanent Disablement

Income Protection Insurance

AIA Starter Plans

Specified Accidental Injury Cover

Business Insurance

Rural Insurance

Corporate Solutions

AIA Vitality

AIA Vitality Simulator

AIA Vitality Premium Flex Explained

How to earn points

Benefits & Rewards

Physical activity points explained

Sprint to Silver

Content Hub

AIA Vitality Starter

Make a Claim

Health insurance claims

Life insurance claims

Income protection insurance claims

Trauma insurance claims

AIA CLAIMS 360 CARE

Corporate Solutions - Making a Claim

About AIA

Our Leadership Team

Careers

Media Centre

AIA Thrive

Sustainability

Charity Partners

Becoming an Adviser with AIA New Zealand

Code of Conduct​ & Procedures

Help & Support

My AIA

Update your contact details

Contact AIA

Frequently asked questions

Product Updates and Policy Wordings

Consumers Price Index (CPI)

NEW TO NEW ZEALAND

Vulnerable Customers Support

Investment Products

Complaints

Log in to MyAIA

Send us a message

Talk to an adviser

Chat with us

Call Us

Contact Us

Talk to an Adviser

Sustainability

Sustaining Healthier, Longer, Better Lives

OUR 2023 HIGHLIGHTS

Our Commitment in Practice

Adviser Wellbeing Research

Planting for the future

5590+ Insights report

Supporting gender equality

Environment and our Health report

Environmental exchange

AIA NZ 2023 Climate Statements

Our Net-Zero 2050 Commitment and Science Based Targets

AIA NZ’s Toitū carbonreduce certification

Previous Reports

Environmental, Social, and Governance Report

Sustaining Healthier, Longer, Better Lives

AIA Group ESG Reporting

Thank you

Thanks for getting in touch.

Code of Conduct & Procedures