The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.
Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.
Explore our health insurance options; choose private health cover or specialised cancer insurance.
Financial support if you or your child become seriously ill or injured.
Provides a lump sum payment if you become permanently disabled and are unable to work due to accident or injury.
Monthly payment to replace a portion of your income if you are unable to work due to sickness or injury.
Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.
Protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies.
Financial support if a key person of your farm becomes seriously ill, injured or passes away.
AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.
AIA Vitality’s approach can take you on a journey to better health
Earn an Apple Watch Series 9 by reaching your weekly physical activity targets
Learn more about the amazing partners and rewards you'll have access to with AIA Vitality
Your go to for science-backed, health and wellbeing inspiration and advice.
Check your AIA Vitality points status and get access to the tools you need to help improve your health
Entry level membership automatically included with all AIA Starter Plans.
Make a health insurance claim.
Make a Life, Disability, or Critical Conditions (Trauma) Claim.
AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.
Get to know our Board of Directors and Executive Team
Explore opportunities to work at AIA
The latest news from AIA New Zealand
AIA Thrive is a network of qualified, experienced advisers helping New Zealanders plan well, so they can live well.
AIA NZ is committed helping build a healthier, cleaner and more sustainable Aotearoa NZ.
AIA is committed to continuously improving conduct, culture and customer outcomes.
Details of all our office locations across New Zealand
All you need to know about applying to distribute our products.
Committed to making a difference in New Zealand with our AIA Vitality Charity partners.
We're here to help! Check out our quick links and digital tools. Still have a question? Get in touch via Live Chat.
Understanding your policy
Other useful information
View, claim and update your insurance with MyAIA.
Use this form to update your phone number, email and postal address if you don’t have access to MyAIA.
Have a question? We’re here to help. Phone, send us a message, or Live Chat during business hours.
Updating policies, moving house, changing names, Covid-19 support... our FAQs section has all the answers and forms.
Product enhancements and policy wordings for current and closed AIA or Sovereign policies.
Find out more about CPI indexation and how it may affect your insurance cover.
A list of some of the services available in New Zealand that offer support, information and help.
The latest AIA investment performance information, as well as a list of closed and terminated investment products.
If you have a complaint, we’ll do our best to resolve the situation.
Available Mon-Fri, 8am to 6pm
0800 500 108 on Mon-Fri, 8am to 6pm
via our online contact form
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View, claim and update your insurance
20 October 2023
You can expect a response from us within the next 5 - 7 business days depending on the type of query.
If you need to hear from us sooner, here are some alternative ways you can contact us or find what you're looking for: