AIA NZ extends Best Doctors offering to group scheme customers

AIA NZ is extending its product offering for all group scheme customers to include access to the highly sought-after Best Doctors service.

Best Doctors is a telehealth service, supporting AIA’s digital first proposition, and provides access to international specialists and mental health clinicians. Providing world-class advice and support when it is needed most, Best Doctors supports customers with diagnosis, treatment, and information, providing the confidence to make informed health decisions.

Sam Tremethick, Chief Partnership Insurance Officer says “At AIA NZ we believe we have a responsibility as New Zealand’s largest life insurer to move away from simply being a payer of claims, to partner with our customers to help them lead Healthier, Longer, Better Lives. We are proud to be able to offer access to Best Doctors, which is unique in the New Zealand market for group scheme customers.”

From 1 November 2021 eligible group scheme customers, who are often insured with AIA NZ through their employer’s insurance scheme or member association, will be able to access the benefit which also includes immediate family.

“Best Doctors is a fantastic offering, supporting our group scheme customers with the option of securing a second medical opinion on any medical diagnosis. We believe it is important to take a holistic approach to customer care, which is why we are thrilled to have this benefit extended to include immediate family as well, so they can also receive the right advice and support,” says Tremethick.

AIA NZ’s offering also includes access to Best Doctor’s market-leading Mental Health Navigator service, which provides direct online access to a multidisciplinary team of mental health experts including psychologists and psychiatrists. “Mental wellbeing is an area of significant concern in New Zealand, with depression the leading cause of disability worldwide. We know an estimated quarter of all Kiwis are currently affected by poor mental health. The Mental Health Navigator is one way we can help our customers get the right advice and information they need, so they can prioritise their mental health and get the support and help they need to lead Healthier, Longer, Better Lives.”