Life Insurance
Protects your loved ones’ future if you're diagnosed with a terminal illness or die.
The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.
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Having good health is invaluable. Remove the worry around unexpected medical bills, focus on the right treatment when and where you need it, and start your recovery sooner.
Simple plans you can buy online today
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Contact AIAWe strive to assist you for all your inquiries with high touch customer service.
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Updating policies, moving house, changing names... our FAQs section has all the answers and forms.
Previously called MySovereign - our customer portal
If you're interested in talking to an insurance expert, we can put you in touch with an adviser in your area.
You can earn Airpoints Dollars™ with AIA New Zealand. Find out more.
The latest Sovereign investment performance information, as well as a list of closed and terminated investment products.
Policy and enhancement information for policy holders of current and closed AIA and Sovereign policies.
Details of all our office locations across New Zealand
A list of some of the services available in New Zealand that offer support, information and help.
Supporting our customers through Covid-19
If you have a complaint, we’ll do our best to resolve the situation.
AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.
Our Content Hub is brought to you by AIA Vitality, the science-backed program that helps you learn more about your health, offers ways to improve it and motivates you with rewards along the way.
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{{label}}Auckland, 29 July 2021
AIA NZ and the Financial Markets Authority (FMA) have reached an agreement with regards to issues that AIA NZ self-disclosed to the FMA in June 2018 at the commencement of the joint FMA/RBNZ Conduct and Culture Review.
“After conducting an internal review, we found a small number of instances where we may have fallen short of our own standards and commitment to being as transparent as possible with our customers. Since self-disclosing these issues to the FMA, we have worked relentlessly to remediate these complex issues, whilst engaging and cooperating with the FMA throughout. We have also worked swiftly with the FMA to come to a resolution” says Nick Stanhope, AIA NZ CEO.
“Our remediation process is complete and, if a customer was impacted by one of the issues, they have already heard from us directly and we have put the issue right. As part of this remediation, we have also reviewed our systems and processes to ensure this does not happen again. We always strive to do the right thing by our customers and community, and this situation is no different,” concludes Stanhope.
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