Life Insurance
Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.
The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.
For Individuals
For Business
Provides a lump sum payment if you were to pass away or are diagnosed with a terminal illness.
Explore our health insurance options; choose private health cover or specialised cancer insurance.
Financial support if you or your child become seriously ill or injured.
Provides a lump sum payment if you become permanently disabled and are unable to work due to accident or injury.
Monthly payment to replace a portion of your income if you are unable to work due to sickness or injury.
Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.
AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.
AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.
AIA New ZealandAIA Thrive is a network of qualified, experienced advisers helping New Zealanders plan well, so they can live well.
AIA NZ is committed helping build a healthier, cleaner and more sustainable Aotearoa NZ.
AIA is committed to continuously improving conduct, culture and customer outcomes.
We're here to help! Check out our quick links and digital tools. Still have a question? Get in touch via Live Chat.
Contact AIAQuick Links
Understanding your policy
Other useful information
Updating policies, moving house, changing names, Covid-19 support... our FAQs section has all the answers and forms.
Product enhancements and policy wordings for current and closed AIA or Sovereign policies.
Find out more about CPI indexation and how it may affect your insurance cover.
A list of some of the services available in New Zealand that offer support, information and help.
The latest AIA investment performance information, as well as a list of closed and terminated investment products.
If you have a complaint, we’ll do our best to resolve the situation.
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{{label}}At AIA we’re working hard to support you and your whānau through all COVID-19 Alert Levels.
For more information on the latest Alert Levels, please visit covid19.govt.nz.
Your insurance cover
Our insurance products do not contain exclusions for pandemics, so please be assured that COVID-19 has no impact on your insurance cover with us.
Are COVID-19 vaccines mandatory in New Zealand and will my health/life insurance policy be impacted if I choose not to be vaccinated?
Vaccination for COVID-19 is voluntary. If you choose not to be vaccinated, this will not affect your AIA insurance policy.
Am I covered if I have an adverse reaction to the COVID-19 vaccine?
Customers who experience adverse reactions to the COVID-19 vaccine are eligible to claim under their AIA insurance policies provided that they meet the ordinary policy criteria for a claim.
ACC may provide treatment and support for injuries caused by COVID-19 vaccinations in certain circumstances. More information can be found on the ACC website.
Our service and support
Providing you with service and support continues to be our number one priority. Our Customer Service teams are working from home and are available to support you 8am – 6pm Monday to Friday.
Here are some alternative ways you can contact us to get more information:
If you need to make a claim
We know that the most important time with insurance is when you need to make a claim.
Despite the challenges created by COVID-19, we’re here when it matters most. We have a dedicated team of claims specialists, detailed incident management, pandemic and business continuity plans in place. We’re proud of our team and their focus to support you.
Kia kaha,
Your team at AIA
You can expect a response from us within the next 5 - 7 business days depending on the type of query.
If you need to hear from us sooner, here are some alternative ways you can contact us or find what you're looking for: