Life Insurance
Protects your loved ones’ future if you're diagnosed with a terminal illness or die.
The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.
For Individuals
For Business
Having good health is invaluable. Remove the worry around unexpected medical bills, focus on the right treatment when and where you need it, and start your recovery sooner.
GO Home Loan - make your house a home.
We strive to assist you for all your inquiries with high touch customer service.
Contact AIAWe strive to assist you for all your inquiries with high touch customer service.
Get help with making a claim.
Updating policies, moving house, changing names... our FAQs section has all the answers and forms.
Previously called MySovereign - our customer portal
If you're interested in talking to an insurance expert, we can put you in touch with an adviser in your area.
You can earn Airpoints Dollars™ with AIA New Zealand. Find out more.
The latest Sovereign investment performance information, as well as a list of closed and terminated investment products.
Policy and enhancement information for policy holders of closed AIA and Sovereign policies.
Details of all our office locations across New Zealand
A list of some of the services available in New Zealand that offer support, information and help.
Supporting our customers through Covid-19
If you have a complaint, we’ll do our best to resolve the situation.
AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.
Our Content Hub is brought to you by AIA Vitality, the science-backed program that helps you learn more about your health, offers ways to improve it and motivates you with rewards along the way.
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{{label}}We want to ensure you remain informed during the change in Alert levels in NZ and our response to continue to support you.
We will continue to update this page as the situation evolves.
Kia ora,
We hope you’re safe and well.
Following the Prime Minister’s announcement for the Auckland region to move to Alert Level 2, and the rest of New Zealand at Level 1, from 6am Sunday 7 March we want you to know we’re continuing with business as usual and are here to support you and your whānau.
Your insurance cover
Our insurance products do not contain exclusions for pandemics, so please be assured that COVID-19 has no impact on your insurance cover with us.
Health screening service
Auckland region health screening services will resume. Our Health Screen nurses will directly contact customers to arrange a time.
If you need to make a claim
We know that the most important time with insurance is when you need to make a claim.
Despite the challenges created by COVID-19, we’re here when it matters most. We have a dedicated team of claims specialists, detailed incident management, pandemic and business continuity plans in place. We’re proud of our team and their focus to support you.
Kia Kaha,
Your team at AIA
Our service and support
Providing you with service and support continues to be our number one priority. We have transitioned most of our Contact Centre, Claims and New & Existing Business teams to work from home, while we don’t anticipate any interruptions to our usual service delivery we ask for your patience should there be any delays.
Here are some alternative ways you can contact us to get more information:
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