- Over 815,000 New Zealanders protected
- Accepted 93% of all claims received
- Paid $646.4m in claims1
- Life insurance accounted for 42% of all claims
- $121.5m paid in health claims – 30.4k health claims submitted online
- One tree planted in memory of every AIA NZ customer who passed away during 2022.
AIA NZ is pleased to release its annual claims by the numbers for the year ended 31 December 2022.
“As New Zealand’s largest life insurer, we protect more than 815,000 New Zealanders and their families and we’re proud to be there for our customers when they need us most,” says Angela Busby, AIA NZ Chief Customer Officer.
“At AIA NZ, our vision is for New Zealand to be the healthiest and best protected nation in the world, and we believe in the power of insurance to make a positive difference in people’s lives. We are proud that in 2022, we accepted 93% of all claims received, which represents $646.4m2 paid to New Zealanders and their families to provide financial support when it’s most need.”
Life insurance accounted for 42%, or $233.8m, of all claims. The amount paid in Health claims increased from $112m in 2021 to $121.5m in 2022. More than 30,000 health claims were submitted online via the MyAIA customer self-service portal, reflecting AIA NZ’s ongoing investment in the delivery of an outstanding end-to-end digital customer and adviser experience.
Through the AIA 360 Care programme, AIA NZ’s claims case managers made hundreds of visits to customers and their families, with a further $1.3m invested in rehabilitation to assist customers to return to work.
“At AIA NZ, we’re transforming the role we play in our customers’ lives and in society. Rather than simply being a payer of claims, we want to partner with people to support their ongoing health and wellbeing.”
“Reaching thousands of customers through our range of health and wellbeing services across multiple touchpoints – including AIA Vitality – we are making high-quality care more accessible and sustainable, while helping ease the burden on Aotearoa New Zealand’s public healthcare system.
“We help people at all stages of their health journey – from prediction, prevention, diagnosis, treatment, through to recovery and rehabilitation – resulting in better health outcomes, lower insurance costs and ultimately more New Zealanders living Healthier, Longer, Better Lives,” says Angela.