AIA NZ is delighted to announce two Executive appointments, with Angela Busby stepping in as Chief Distribution Officer, and Maddie Sherlock stepping up as Chief Customer Officer.
As Chief Distribution Officer, Angela is responsible for business development including IFA and Group Distribution, Aligned Advice and AIA NZ’s ASB Partnership, as well as Distribution Performance and Supervision.
Angela has more than 30 years' financial markets experience leading teams and developing strategies. Previously, Angela was AIA NZ’s Chief Customer Officer and Chief Strategy Officer. She has also held senior roles as Chief People & Culture Officer at Sovereign, Managing Principal of ASB Securities (where she played an active role in developing and establishing Whakaterehia, ASB's Māori Leadership programme), and General Manager of Aegis.
Angela was previously Chairperson for NZ investment company TAHITO and is a prior member of the Sustainable Business Council (SBC) NZ Advisory Board. Of Māori descent, Angela is Te Rarawa and Ngati Tūwharetoa. Outside of work, Angela enjoys walking along her local beach, spending time with her husband and sons, and travelling.
As Chief Customer Officer, Maddie oversees all the functions of Customer operations including the management of customers, underwriting, claims, rehabilitation, and customer experience.
Maddie has more than 13 years’ experience in the life insurance industry across digital, claims and operations. She joined AIA in 2015 and over the last five years has held several senior leadership positions across the operations teams, including most recently as AIA NZ’s Head of Customer Strategic Delivery, and previously as Head of Customer Operations and Head of New Business. She is passionate about supporting people to achieve their best and continuously evolving ways of working to deliver exemplary service for customers, advisers and partners.
Maddie has a Bachelor of Science Majoring in Psychology. Outside of work, Maddie enjoys travelling and exploring new places with her husband and busy young son. She also enjoys spending quality time outdoors, making the most of nature with family.
AIA NZ CEO, Nick Stanhope, says: “I congratulate both Angela and Maddie on these new appointments. I know they will continue to make a difference alongside their teams to help New Zealand become one of the healthiest and best protected nations in the world”.
