Managing your mortgage

Choose the right combination

A wholly fixed rate GO Home Loan account can’t be used as a transactional account, so you may wish to retain at least a portion of your loan as a GO Floating Rate Home Loan.

Advice about how much to fix

Contact your Adviser about the best combination of GO Floating Rate Home Loan and Fixed Rate GO Home Loan facilities.

Find out about current interest rates

Before you make a decision, check the current interest rates.

When you’re ready, give us a call

If you’ve made the decision about how much to fix for how long, contact our Customer Care Team on 0800 500 174, 8am - 5:30pm, Monday to Friday. They’ll put your plans into action. 

How to get a top-up

If you would like to increase the size of your loan, you can apply for a loan top-up.

• Loan top-ups are subject to normal lending criteria and are available at our discretion.
• To apply for a top-up, simply contact your adviser.

How to take a holiday from loan repayments

A loan holiday will suspend your repayments for up to three months.

• Your GO Home Loan limit (shown as the ‘required balance’ on your GO Home Loan statement) will not decrease during the holiday period.
• Interest will continue to accrue on your GO Home Loan balance and be charged to your GO Home Loan account during the holiday, so your GO Home Loan Limit will actually increase to include the interest charged to your loan account.
• At the end of any holiday period, the amount of your minimum loan repayment will be adjusted and will increase to ensure that you repay your loan within your chosen term.
• We will notify you of your new minimum loan repayment amount before the loan holiday expires.
• There must be a minimum of 12 months between the expiry of a loan holiday and the beginning of another.

Loan repayment holidays are available at our discretion. Requests need to be made in writing, and must be signed by all parties to the loan, and include a reason why the loan repayment holiday is required.

Paying your loan back faster can save you thousands of dollars interest. If you can afford to increase your monthly payments, you’ll be better off in the long run.

A few things to consider:

• You may be charged an early repayment adjustment (ERA) fee if you repay your GO Fixed Rate Home Loan before the end of the fixed term.
• To avoid a fee and still pay your loan back faster than planned, you can increase your monthly repayments by up to $1,000 per month, or $500 per fortnight without fees, provided you maintain the increased payments for the remainder of the fixed-rate period*. So if you can't keep up the increase, you can save any extra money and make a lump-sum payment when the term ends. Any payments above these will incur an early repayment fee.
• Once you’ve increased your monthly repayments, you’re required to leave them at the higher level until the end of your fixed-rate term.
  

How to make changes

Over the phone:
As long as you have registered your identity password, we are able to action many common changes by phone including change of repayment date, change of repayment frequency (monthly to fortnightly, or vice versa) and change of address details.

In writing:
Other types of changes may require you to write us a letter or sign new loan documentation.