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  • AIA Insurance

    Our insurance products

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    • offers Our latest offers
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    For Individuals

    For Business

    • Life Insurance

      Lump sum payment if you were to pass away or are diagnosed with a terminal illness.

    • Health Insurance

      Choose from private health insurance or specialised cancer insurance.

    • Trauma Insurance

      Financial support if you or your child become seriously ill or injured.

    • Total Permanent Disablement

      Lump sum payment if you become permanently disabled and are unable to work.

    • Income Protection Insurance

      Income protection insurance provides financial support if you can't work due to an accident or illness.

    • AIA Starter Plans

      Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

    • Specified Accidental Injury Cover

      Lump sum payment if you have an accident and suffer one of the covered injuries.

    • Business Insurance

      Protection for business owners if a key person becomes seriously ill, is injured, or dies.

    • Corporate Solutions

      Providing cost effective and comprehensive corporate group insurance for your employees.

    • Rural Insurance

      Financial support if a key person of your farm becomes seriously ill, injured or passes away.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • AIA Vitality Simulator

      An interactive tool to help you calculate the benefits and rewards of AIA Vitality.

    • AIA Vitality Premium Flex Explained

      Learn how you can save on insurance with AIA Vitality.

    • How to earn points

      Start earning points for getting to know and improve your health today!

    • Benefits & Rewards

      Learn more about the amazing benefits, discounts and rewards you'll have access to with AIA Vitality.

    • Physical activity points explained

      Learn how you can earn up to 15,000 points and $260 a year in Active Rewards.

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      Find out how you can earn 25 Airpoints Dollars or $25 Woolworths vouchers.

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      Your go to for science-backed health and wellbeing inspiration and advice.

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      Entry level membership automatically included with all AIA Starter Plans.

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  • About AIA

    About AIA

    AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.

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  • Phone banking

    Once you have your GO Card, you can use the GO Phone telephone banking service to make a variety of transactions 24 hours a day, seven days a week, from any touch-tone phone.


    How to register for GO Phone

    Before you can use phone banking, you will need a GO Card. Once you've received your card, please follow these steps:

    1. Call our automated phone service on 0800 269 269.
    2. Enter your customer access number (the last 10 digits of your GO Card number) and press #.
    3. Select and enter a five-digit GO Phone ID code, press # then re-enter to confirm. Do not write down or otherwise record your GO Phone ID code.
    4. Each time you use GO Phone you will be required to enter your customer access number (last 10 digits of your GO Card) and your GO Phone ID code.


    Important:
    If you lose your GO Card and are issued with a replacement card, we will need to update your customer access number. A replacement card fee will apply.

    How to use the go phone service

    • In New Zealand, dial 0800 269 269.
    • From overseas, dial +64 9 306 3221 (international toll charges will apply). For all GO Phone transactions, follow the menu guide below:
    Go phone service diagram
    Entering values

    When using GO Phone you will be asked to enter a value such as a date or a dollar amount.

    • Entering dollar amounts: Enter the full dollars and cents amount without the decimal point, and then press # to go to the next instruction, e.g. for $100.00, enter 10000 #, for $765.43, enter 76543 #.
    • Entering dates: Enter two digits for the ‘day’ and two digits for the ‘month’, and then press # to go to the next instruction, e.g. for 1 August, enter 0108 #, for 25 December, enter 2512 #.
    • Entering an account suffix: Enter the last two digits of the relevant account number, and then press # to go to the next instruction, e.g. for account number 12 3456 1234567 01, enter 01 #, for account number 76 7654 7654321 88, enter 88 #.
    • Entering payee codes: Enter the payee code as a 2-digit number, and then press # to go to the next instruction, e.g. for payee code 1, enter 01 #, for payee code 13, enter 13 #.
    Using smart keys

    You may find the following smart keys useful when you are asked to choose a menu option. There’s no need to wait until the end of the instruction before selecting an option or entering information. You can interrupt the voice at any time to select the service you want. Smart keys don’t work if you have been asked to enter an account suffix, a dollar amount or a payee code.

    • Personal assistance: Press '0' to talk to someone in our Customer Care Team. This service is available 8.00am - 5.30pm Monday to Friday.
    • Automated help: Press '7' for an explanation of what to do next. You can then choose to return to your transaction, or to return to the Main Menu.
    • Return to the main menu: Press '8' at any time to return to the main menu. Any incomplete transactions will not be processed.
    • End the call: Press '9' to end your GO Phone session.  Any incomplete transactions will not be processed.
    • Correcting a mistake: Press the '*' key to return to the previous instruction.  Continue pressing the '*' key to skip back through previous instructions until you reach the main menu. You can also use this key to correct a mistake, e.g. if you enter an incorrect dollar amount, press the '*' key, then re-enter the correct amount.
    • For the next instruction: Press the '#' (hash) key after you have entered information (e.g. a dollar amount or a date) to continue to the next instruction
    Other things you need to know
    • Transaction limits: For full details of fees and transaction limits please refer to the Fees and Limits section.
    • Terms and conditions of use: The use of GO Phone is subject to the GO Home Loan Account terms and conditions.

    New Home Loan Customers
    • A Go home loan guide for new customers
    • Explore your Interest Rate Options with AIA NZ
    • Everyday banking for AIA home loan customers
    • Home Loan Fees and Limits with GO home loans
    • Security and Privacy for AIA's home loan customers
    Talk to an Adviser

    Need help? Call us on
    0800 500 174
    Mon-Fri 8am-5:30pm

    DISCLAIMER

    The information contained on this site is of a general nature and is intended as a guide only, outlining some of the features and benefits provided by Sovereign Home Loans. All GO Home Loans are subject to our Sovereign Home Loan lending criteria. Early repayment adjustments may apply. For loans with less than 20% equity a Low Equity Margin may apply. The lender is ASB Bank Limited. The transactional account for Sovereign Home Loans is provided by ASB Bank Limited.

    The information contained on this website is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any investment, insurance or financial planning decision; you should consult a professional adviser. Copies of our disclosure statements are available on request, free of charge.​

    Other things you should know:

    GO Home Loans Fees and Limits Guide

    Terms and Conditions

    GO Home Loans Terms and Conditions

    General Terms and Conditions

    Contact Us

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon-Fri 8:30am - 5:30pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon - Fri 8:30am - 5:30pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    View all contact options
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