Everyday banking for mortgage repayments

Setting up your GO Home Loan account

If you’re a new GO Home Loan customer, you’ll need an identity password before you can start using your home loan account as your everyday bank account.

Password security

Your identity password is a unique password that’s known only to you. It is kept securely on our system and enables us to confirm your identity when you call us about your GO Home Loan account. As well as protecting your confidential information, the password is used to safeguard the transfer of funds from your GO Home Loan accounts. It’s also essential for getting a GO Card (ATM and EFTPOS card).

How to set up your identity password:

1. If possible, please locate the same identification you provided to your adviser during the loan application process (e.g. your driver’s license, passport or photo credit card). Also try to have your GO Home Loan account number on hand – you’ll find it in the letter that came with your welcome pack.
2. Call us on 0800 500 174 (8.00am to 5.30pm Monday to Friday, excluding public holidays). You will be asked to select your own identity password of eight characters, using a combination of numbers and letters. Your identity password should not include any readily accessible data such as family names, dates, months or years of birth, addresses, telephone numbers or sequential numbers.
3. As with any secure password or PIN number, it is important that you never write down, store on any electronic device or share your identity password with anyone – even family and those with apparent authority such as your adviser or the Police – other than when requested by the our Customer Care Team.
4. It is a requirement that you immediately advise us if you suspect someone else may know your identity password.
5. If you don’t have an identity password loaded on our system, we may require written and signed confirmation before we can process any telephone request.

Using your GO Home Loan Card

To use your GO Floating Rate Home Loan account for everyday banking, you’ll need a GO Card. It’s your key to anytime account access at ATMs and easy purchasing with EFTPOS.  Your GO Card can also be used to check on a GO Fixed Rate Home Loan.

How to register for your GO Card

1. Call us on 0800 003 761 (+64 9 487 7028) 8.00am - 5.30pm, Monday to Friday. Have your GO Floating Rate Loan account number to hand.
2. Your identity will be confirmed.
3. We will confirm the name to appear on your GO Card.
4. You will be allocated a control number.
5. Write down the control number.
6. Hang up, then call 0800 373 272 (if calling from overseas dial +64 9 306 3116 – toll charges will apply).
7. Enter your control number.
8. You will be asked to enter a four-digit GO Card PIN. Press '#' then re-enter to confirm. Do not write down or otherwise record your GO Card PIN.
9. Your card will be posted to you within 24 hours and should arrive within three to five working days when posted to your NZ address.

Where and how you can use your GO Card

• Withdraw cash via ATMs and EFTPOS in New Zealand.
• Make EFTPOS purchases in New Zealand.
• Check the balance of your GO Home Loan accounts at an ATM.
• Transfer funds between your GO Floating Rate accounts at an ATM.
• Obtain a mini-statement for any GO Home Loan account at an ASB ATM.
• Deposit cash or cheques at ATMs located in ASB branch lobbies.
• Withdraw cash around the world wherever the PLUS logo is displayed* and at any ATM of the Commonwealth Bank of Australia.

*Withdrawals made outside New Zealand using your GO Card through the PLUS network are charged an overseas ATM fee and Offshore Service Margins and daily limits may differ from those in New Zealand. See the GO Home Loan Fees and Limits Guide for further details.

Things you should know about your GO Card

• Branch services: You may perform over-the-counter withdrawals, deposits and foreign exchange at any ASB branch. This service could be handy if you need to withdraw more cash than your daily limit or if you need a bank cheque. Fees apply.
• Changing your PIN: If you want to change your PIN, a replacement card will need to be issued.
• Transaction limits: For information about transaction limits, please refer to the Fees and Limits section.
• Terms and conditions: The use of your GO Card is subject to GO Home Loan account terms and conditions.

Lost or stolen card: Please notify us immediately if your GO Card is lost or stolen; if you think someone else has used your GO Card; or if you think someone else may know your GO Card PIN. Call our Customer Care Team on 0800 500 174. 

Internet banking with GO Home Loans

The GO Online service enables you to access your GO Home Loan Account 24 hours a day, seven days a week. You can make a variety of transactions from any computer (PC or Mac) with a compatible internet connection.

REGISTERING FOR GO ONLINE

Before you begin:

• PC users will need either Firefox 3.6 or Internet Explorer 6 or newer.
  
• Mac users will need either Firefox 3.01 or Safari 3.2.1 or newer.
  

To register for GO Online:

1. Call us on 0800 003 761 (+64 9 487 7028) 8.00am - 5.30pm Monday to Friday. Have your GO Home Loan account number at hand.
2. Your identity will be confirmed.
3. You will be asked to select an eight digit GO Online access code.
4. You will then be transferred to an automated secure line and allocated with a temporary GO Online password.
5. Write down your temporary GO Online password.
6. Go to www.gohomeloan.co.nz to log on.
7. Enter your GO Online access code and GO Online temporary password.
8. You will be asked to change your GO Online password and re-enter to confirm. Your new GO Online password will need to comprise eight characters including at least two letters and two numbers. Do not write down or otherwise record your GO Online password.
9. Now, each time you use GO Online you will be required to enter your GO Online access code and your GO Online password.
10. For a tour of the features of GO Online, select the GO Online demo menu option.

Things you can do online with a GO Floating Rate Loan account:

• Check the balance of your GO Home Loan.
• View your GO Home Loan details.
• Transfer funds between GO Floating Rate Loan accounts.
• Review your recent transactions.
• View and print GO Home Loan statements.
• Make bill payments either the following business day, or up to 90 days in advance.
• Set up and alter automatic payments.
• Make an e-cheque payment into another bank account within New Zealand.
• Export your GO Home Loan statements to popular money management and spreadsheet applications.
• Change your GO Online password.
• Make one-off regular payments to the IRD.
• Stop mailing of paper-based GO Home Loan statements.

Things you can do online with a GO Fixed Rate Loan account:

• Check the balance of your GO Home Loan.
• View your GO Home Loan details.
• View and print GO Home Loan statements.
• Export your GO Home Loan statements to popular money management and spreadsheet applications.

GO Online security

The Internet Explorer version 6 (or newer) browser you are required to use has 128-bit security to ensure that your GO Online transactions are protected. To access GO Online you must enter your unique GO Online access code and GO Online confidential password.  It is important to safeguard these to prevent unauthorised people gaining access to your GO Online account.