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  • AIA Insurance

    Our insurance products

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    • offers Our latest offers
    • discount Multi-Benefit Discount

    For Individuals

    For Business

    • Life Insurance

      Lump sum payment if you were to pass away or are diagnosed with a terminal illness.

    • Health Insurance

      Choose from private health insurance or specialised cancer insurance.

    • Trauma Insurance

      Financial support if you or your child become seriously ill or injured.

    • Total Permanent Disablement

      Lump sum payment if you become permanently disabled and are unable to work.

    • Income Protection Insurance

      Income protection insurance provides financial support if you can't work due to an accident or illness.

    • AIA Starter Plans

      Simple plans you can buy online. Get protected with basic life, rent or mortgage protection.

    • Specified Accidental Injury Cover

      Lump sum payment if you have an accident and suffer one of the covered injuries.

    • Business Insurance

      Protection for business owners if a key person becomes seriously ill, is injured, or dies.

    • Corporate Solutions

      Providing cost effective and comprehensive corporate group insurance for your employees.

    • Rural Insurance

      Financial support if a key person of your farm becomes seriously ill, injured or passes away.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • AIA Vitality Simulator

      An interactive tool to help you calculate the benefits and rewards of AIA Vitality.

    • AIA Vitality Premium Flex Explained

      Learn how you can save on insurance with AIA Vitality.

    • How to earn points

      Start earning points for getting to know and improve your health today!

    • Benefits & Rewards

      Learn more about the amazing benefits, discounts and rewards you'll have access to with AIA Vitality.

    • Physical activity points explained

      Learn how you can earn up to 15,000 points and $260 a year in Active Rewards.

    • Sprint to Silver

      Find out how you can earn 25 Airpoints Dollars or $25 Woolworths vouchers.

    • Content Hub

      Your go to for science-backed health and wellbeing inspiration and advice.

    • AIA Vitality Starter

      Entry level membership automatically included with all AIA Starter Plans.

  • Make a Claim

    Make a Claim

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      Make an income protection or mortgage and income protection insurance claim.

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      Make a Critical Illness, Critical Conditions, Progressive Care, Living Assurance or other trauma insurance claim.

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      A personalised end to end claims experience when support matters the most.

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      Get help with making a claim.

  • About AIA

    About AIA

    AIA Group is one of the largest life insurers in the world, with a presence in 18 markets across Asia Pacific. AIA New Zealand Limited is part of the AIA Group and has been providing insurance to New Zealanders since 1981.

    AIA New Zealand

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      All you need to know about applying to distribute our products.

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AIA Vitality
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  • AIA Vitality mobile app welcome screen

    Get the new AIA Vitality app and start thriving!

    An exciting new app to guide you on your health and wellbeing journey.
    AIA Vitality app

    The New AIA Vitality App is Here

    The new AIA Vitality app will make it easier than ever for you to continue your health and wellbeing journey and stay motivated. Check out the great new features our new app has to offer, so you can get the most out of your AIA Vitality membership.

    • It’s easier to find your way around the app and get rewarded.

      It’s easier to find your way around the app and get rewarded.

    • A Voucher Wallet where all your Active Rewards and Status Rewards (if eligible) will be stored, ready for you to easily access in one place.

      A Voucher Wallet where all your Active Rewards and Status Rewards (if eligible) will be stored, ready for you to easily access in one place.

    • Move up to a higher status level faster with more guidance on earning points, rewards and status.

      Move up to a higher status level faster with more guidance on earning points, rewards and status.

    • Better points tracking so you can see how you are progressing.

      Better points tracking so you can see how you are progressing.

    • Improved security to keep your personal data safe.

      Improved security to keep your personal data safe.

    Popup video
    Video

    For more help, drop a line to our team.

    • Complete a form
      Contact Us
    • Call 0800 242 888

    HOW TO GET STARTED WITH THE NEW AIA VITALITY APP

    • Download the new AIA Vitality app from the app store.

    • Open the app and follow the instructions on screen. When you get to the first AIA sign-in page, follow the 'Forgot Password' link. This is due to our new security features which require you to setup a new login again. If you have not yet activated your AIA Vitality membership, follow the 'Sign Up' link instead.

    • Set up your phone or email verification, new AIA Vitality password and pin, face, or fingerprint ID.

    • Connect or reconnect compatible fitness apps and devices (Apple Health, Google Fit etc.). Go to Account>Manage apps and devices>Link devices and apps.

    • Delete the older version of the app (if you are an existing member).

    Aia Vitality App Faq's

    FAQs

    Read some of our top frequently asked questions about AIA Vitality app.

    + Expand All
    - Collapse All

    Will my app update automatically?

    No – this is a brand new version of the AIA Vitality app. You will need to visit your app store and download the app again. Also, make sure to delete your old version of the AIA Vitality app. We are decommissioning that app and you will no longer be able to use it. 

    Access to the web-based member portal through the AIA Vitality website will also be decommissioned and you will no longer be able to access the AIA Vitality Programme in this way.  


    Will I still keep the AIA Vitality Points and Status level that I currently have?

    Yes! While this is a whole new app, there are no changes to your existing member profile. Your AIA Vitality Points and status level will be transferred across to the new app at the point when you download the new app, and will remain the same. 


    When will I know the new app has launched?

    We will notify you via email when the new app is ready for you to download in your app store. Please read this email carefully, as it will include all instructions you need to easily set up the new app. 


    I’m an existing member, will my current app login still work?

    Due to the strengthened security measures we are introducing, upon downloading the new app, you will need to set up a new password, enter your phone number or email address as verification, and add your choice of face/fingerprint/pin code ID. 


    Will my other apps and devices need relinking to the AIA Vitality app?

    Yes, all compatible fitness devices and apps you currently use with your AIA Vitality app will need to be linked again to the new app. Data will still be collected on your fitness devices while you transition to the new app, so once you re-connect to the new app, the data will sync. 


    What authentication methods will I need to set up?

    As part of the new app login process, you’ll be asked to set up a phone number or email address as verification. If you ever forget or reset your password, you’ll be sent a one-time pin code to enter to the verification method you chose (email or phone).


    Why do I need to delete the older version of the app?

    We have decommissed the previous version of the app, so to prevent any confusion, it’s best to delete the old version as soon as you download your new app.


    Contact Us

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon-Fri 8:30am - 5:30pm

    Postal address

    AIA New Zealand Limited
    Private Bag 92499
    Victoria St West
    Auckland 1142

    View all contact options
    CONTACT US

    Live Chat

    Mon-Fri 8:30am - 5:30pm

    0800 500 108

    Mon - Fri 8:30am - 5:30pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    View all contact options
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