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  • Life & Disability
    AIA Living

    Life & Disability

    The most important things in your life are your family, your lifestyle and your future. This is what life, trauma and disability insurance are there to protect.

    For Individuals

    For Business

    • Life Insurance

      Protects your loved ones’ future if you're diagnosed with a terminal illness or die.

    • Trauma Insurance

      Supports you and your family while you or your child navigate a serious illness or injury.

    • Total Permanent Disablement Insurance

      Secures your future if a serious illness or injury leaves you permanently disabled.

    • Income Protection Insurance

      Safeguards your ability to earn if you’re unable to work due to illness or injury.

    • Business & Rural Insurance

      Protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies.

  • Health Insurance
    AIA Health

    Health Insurance

    Having good health is invaluable. Remove the worry around unexpected medical bills, focus on the right treatment when and where you need it, and start your recovery sooner.

    • Private Health

      Takes care of your medical expenses for a range of health conditions and provides faster medical care that suits your needs.

    • Cancer Care

      Specialised health insurance that helps cover costs for cancer diagnosis, treatment, and recovery.

  • Home Loans

    Home Loans

    GO Home Loan - make your house a home.

    • New GO Home Loan Customers

      Find out more about the home loan that works harder for you.

    • Your GO Home Loan

      Learn more about managing your mortgage and how to pay off your GO home loan faster.

    • Working with a registered adviser

      GO Home Loans are available exclusively through our independent network of Advisers.

    • Mortgage Protection

      It’s a good idea to have mortgage protection to protect yourself against all eventualities.

    • GO Home Loan Interest Rates

      A GO Home Loan offers a wide range of competitive mortgage interest rates.

  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA
    • Contact AIA

      We strive to assist you for all your inquiries with high touch customer service.

    • Claims

      Get help with making a claim.

    • FAQs and Forms

      Updating policies, moving house, changing names... our FAQs section has all the answers and forms.

    • My AIA

      Previously called MySovereign - our customer portal

    • Get advice

      If you're interested in talking to an insurance expert, we can put you in touch with an adviser in your area.

    • Earning Airpoints Dollars™

      You can earn Airpoints Dollars™ with AIA New Zealand. Find out more.

    • Investment Products

      The latest Sovereign investment performance information, as well as a list of closed and terminated investment products.

    • Past Insurance Products

      Policy and enhancement information for policy holders of closed AIA and Sovereign policies.

    • All our locations

      Details of all our office locations across New Zealand

    • Vulnerable Customers Support

      A list of some of the services available in New Zealand that offer support, information and help.

    • COVID-19 Support

      Supporting our customers through Covid-19

    • Complaints - AIA

      If you have a complaint, we’ll do our best to resolve the situation.

  • AIA Vitality

    AIA Vitality

    AIA Vitality encourages and supports you to live a healthier life, while giving you access to great rewards along the way.

    • What is AIA Vitality

      AIA Vitality’s approach can take you on a journey to better health

    • Our Partners & Rewards

      Learn more about the amazing partners and rewards you'll have access to with AIA Vitality

    • Apple Watch Benefit

      Earn an Apple Watch Series 6 by reaching your weekly physical activity targets

    • Content Hub

      Your go to for science-backed, health and wellbeing inspiration and advice.

    • Already a member? Login

      Check your AIA Vitality points status and get access to the tools you need to help improve your health

  • Content Hub

    Content Hub

    Our Content Hub is brought to you by AIA Vitality, the science-backed program that helps you learn more about your health, offers ways to improve it and motivates you with rewards along the way.

    • Move Well

      Finding your further when it comes to exercise and fitness.

    • Think Well

      Tools and information to help cultivate a healthy frame of mind.

    • Eat Well

      Caring for your body with food that makes you feel good.

    • Plan Well

      Improving financial literacy, because a good tomorrow starts today.

  • Search
  • Contact Us
    • Chat with us

      Available Mon-Fri, 8am to 6pm

    • Call Us

      0800 500 108 on Mon-Fri, 8am to 6pm

    • Send us a message

      via our online contact form

    • Talk to an adviser

      Get free expert insurance advice

    • Apply Online

      via our trusted partner, KiwiCover

    • Log in to MyAIA

      (Previously called MySovereign)

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  • AIA HEALTH

    Health Insurance

    Having good health is invaluable. Health insurance takes care of your medical bills and provides you with faster access to medical care that suits your needs.

    Our public health system and ACC do a great job of supporting people who require urgent medical attention. However, relying on the public system for conditions that are non-urgent or non-accidental can result in long waiting lists and delayed treatment.

    AIA’s Health insurance products remove the worry around unexpected medical bills so you can focus on getting the right treatment and start your recovery sooner.

    Our Health Products

    Private Health

    Comprehensive health insurance designed to cover a broad range of medical conditions. 

    Cancer Care

    Specialised health insurance that helps cover costs for cancer diagnosis, treatment, and recovery.

    Talk to an Insurance Adviser

    Why use an adviser?

    • An Insurance Adviser can give you free, expert advice to make sure you get the best insurance cover for your current and future needs.

      An Insurance Adviser can give you free, expert advice to make sure you get the best insurance cover for your current and future needs.

    • It costs you nothing and there is no obligation to purchase.

      It costs you nothing and there is no obligation to purchase.

    • Your Adviser will be there in the future to help support you if you ever need to make a claim.

      Your Adviser will be there in the future to help support you if you ever need to make a claim.

    Talk to an Adviser
    AIA Vitality

    Know your health, improve your health and enjoy the rewards.

    AIA Vitality is a science-backed health and wellbeing program available with eligible AIA insurance policies.

    T&Cs apply.

    Earn Airpoints Dollars™

    AIA CUSTOMERS CAN EARN AIRPOINTS DOLLARS™ FOR PREMIUMS PAID ON ANY ELIGIBLE POLICY.

    T&Cs apply.

    Existing Customers - Support

    If you’re an existing Sovereign or AIA policy holder looking for support, please feel welcome to send us a message, or call us on 0800 500 108 Monday to Friday 8am to 6pm.

    New customers - press 1
    Existing Sovereign Policies - press 1
    Claims - press 2
    AIA Policies - press 3
    Cancellations - press 4
    AIA Vitality - press 5

    Useful links
    • Make a claim

      Get the information and support you need to get a claim underway.

      Make a claim
    • Past Product Information

      Policy and enhancement information for policy holders of closed AIA and Sovereign policies.

      Past Product Information
    • MyAIA

      MyAIA (previously called MySovereign) is our customer portal where you can view policy information and find answers to your questions.

      MyAIA
    • FAQs and Forms

      Are you looking to update your personal or policy details? Find the answers and forms for our frequently asked questions.

      FAQs and Forms
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    Contact Us

    0800 500 108

    Live chat

    Mon-Fri 8am - 6pm

    AIA New Zealand Limited
    AIA House, 74 Taharoto Road, 
    Takapuna, Auckland 0622
    New Zealand

    View all contact options
    Request an Adviser Call
    Apply Online
    CONTACT US

    0800 500 108

    Live chat
    Mon - Fri 8am to 6pm
    AIA House, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
    Request an Adviser call
    Apply Online
    View all contact options
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    EXPLORE AIA
    Life Insurance
    Health Insurance Cover
    Income Protection Insurance
    Business Continuity Cover
    Get a quote online
    ABOUT AIA
    About AIA New Zealand
    Careers
    News and Press
    Sovereign joins AIA
    Anti-bribery and corruption
    Rainbow Tick
    Visit AIA.com to learn more about AIA Group.
    WHY AIA
    AIA Vitality
    Airpoints™
    Our Financial Strength
    Our Commitments
    Useful Links
    Home Loans: GO Online login
    MyAIA login
    Investment Products
    Past Insurance Products
    Make a Claim
    FAQs
    Explore AIA
    Life Insurance
    Health Insurance
    Income Protection Insurance
    Business Continuity Cover

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